Keyholder Supervisor - Carlisle
About The Position
The Keyholder Supervisor oversees store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and general operations. The role assists the Store Manager with sales and expense-to-revenue management, cash handling and banking, employee training and supervision, customer service, merchandising, inventory, and maintaining store housekeeping, safety, and security standards. The supervisor may direct employees and volunteers and perform manager-on-duty tasks, including opening and closing the store, when the Store Manager or Assistant Manager is absent. The position requires schedule flexibility, personal transportation with adequate liability insurance, and the ability to meet the physical requirements of the job. The role also supports equal opportunity employment, prevents harassment, encourages continuous improvement, and complies with agency policies and applicable regulatory standards.
Requirements
- High school diploma or general education degree (GED).
- Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
- Ability to supervise and train employees in cashiering, banking, stock, and display.
- Ability to perform store opening and closing duties as needed.
- Ability to work as a team member and independently.
- Organizational skills.
- Ability to pass a criminal background check and random drug screens.
- Ability to regularly lift and/or move up to 50 pounds.
- Ability to provide personal transportation and adequate liability insurance.
Responsibilities
- Supervise store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and operations.
- Assist the Store Manager with managing budgeted sales and expense-to-revenue.
- Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
- Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
- Train and supervise store employees in retail procedures.
- Model excellent customer service.
- Maintain the store according to company housekeeping, safety, and security policies.
- Perform stocking, display, and inventory duties.
- Order merchandise as assigned, including processing requests to transportation.
- Work a flexible schedule to meet store needs.
- Follow the Goodwill dress code and set a professional example for employees.
- Encourage suggestions and decision-making that support continuous improvement and store growth.
- Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
- Provide personal transportation and adequate liability insurance.
- Comply with agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain regulatory standards, including CARF and Department of Labor standards.
- Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
- Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
- Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
