Keyholder Supervisor - Wapakoneta

Goodwill Easterseals Miami Valley•Wapakoneta, OH

About The Position

The Keyholder Supervisor oversees store operations, including loading and unloading trailers, textile and wares processing, quality control, rotation, sales, and other operational activities. The role assists the Store Manager with budgeted sales and expense-to-revenue goals; handles register, cash, banking, stocking, display, inventory, and merchandise-ordering tasks; and models excellent customer service and professional conduct. The supervisor helps maintain housekeeping, safety, and security standards, supports equal-opportunity employment efforts, and promotes continuous improvement and suggestions that help the store grow. In the absence of the Store Manager or Assistant Manager, the Keyholder Supervisor directly supervises employees and volunteers, opens and closes the store, and handles daily manager-on-duty tasks. Supervisory work includes training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The role requires a flexible schedule, personal transportation with adequate liability insurance, and the ability to meet lifting requirements. The employee must comply with agency policies, safety standards, and applicable regulatory requirements, including CARF and Department of Labor standards.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to effectively open and close the store as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds.
Must provide own transportation and adequate liability insurance.

Responsibilities

Supervise store operations, including trailer loading and unloading, textile and wares processing, quality control, rotation, sales, and operations.
Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Display and model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Follow the Goodwill dress code and set a professional example for employees.
Promote empowerment and continuous improvement, and encourage suggestions and decisions that positively affect the store and its growth.
Assist the Store Manager with equal-opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain standards to meet CARF, Department of Labor, and other regulatory requirements.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.