Keyholder Supervisor - Brookville

Goodwill Easterseals Miami Valley•Brookville, OH

About The Position

The Keyholder Supervisor supervises store operations, including trailer loading and unloading, textile processing, ware processing, quality control, rotation, sales, and general operations. The position assists the Store Manager with sales and expense-to-revenue goals, cash handling and banking, merchandising, inventory, employee training, customer service, and maintaining a safe, clean store. The Keyholder Supervisor may directly supervise employees and volunteers when the Store Manager or Assistant Manager is absent, including opening and closing the store and completing manager-on-duty tasks. The role requires a flexible schedule, personal transportation, adequate liability insurance, and the ability to meet the physical demands of the position.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Willingness and ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to provide personal transportation and adequate liability insurance.
Ability to regularly lift and/or move up to 50 pounds.

Responsibilities

Supervise store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and operations.
Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and efficiently, handling cash, checks, change, receipts, returns, voids, discounts, and credit cards appropriately.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Display and model excellent customer service.
Ensure the store is maintained in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet the needs of the store.
Follow the Goodwill dress code and set a professional example for employees.
Encourage empowerment and continuous improvement by offering suggestions and making decisions that positively affect the store and support business growth.
Assist the Store Manager with equal opportunity employment efforts and results, and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with Agency policies, procedures, and safety standards, and ensure safety training and standards are maintained in supervised areas to meet CARF, Department of Labor, and other regulatory requirements.
Perform other duties as assigned.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.