Keyholder Supervisor - Wilmington

Goodwill Easterseals Miami Valley•Wilmington, OH

About The Position

The Keyholder Supervisor oversees store operations, including trailer loading and unloading, textile processing, wares processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with sales and expense-to-revenue goals and performs cashiering, banking, merchandising, inventory, ordering, and customer service duties. The supervisor maintains store housekeeping, safety, and security standards and models the organization’s dress code and professional conduct. The position supervises employees and volunteers when the Store Manager or Assistant Manager is absent. Responsibilities include training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, opening and closing the store, and handling daily manager-on-duty tasks. The Keyholder Supervisor supports equal opportunity employment efforts, helps prevent harassment, and follows agency policies and regulatory standards, including CARF and Department of Labor requirements. A flexible schedule, personal transportation with adequate liability insurance, and the ability to pass a criminal background check and random drug screens are required. The work involves regularly standing, walking, handling objects or controls, reaching, and communicating. It also includes occasional climbing, balancing, stooping, kneeling, crouching, crawling, tasting, or smelling. The employee regularly lifts or moves up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. The environment may include occasional outdoor weather exposure and risk of electrical shock; noise is usually moderate.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to effectively open and close the store as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to regularly lift and/or move up to 50 pounds.
Ability to pass a criminal background check and random drug screens.
Provide own transportation and adequate liability insurance.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model and provide excellent customer service.
Maintain housekeeping, safety, and security in accordance with company policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Encourage suggestions and decisions that positively affect the store and support business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain standards to meet CARF, Department of Labor, and other regulatory requirements.
Perform other duties as assigned.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.