Keyholder Supervisor - Kettering Patterson

Goodwill Easterseals Miami Valley • Kettering, OH

3d

About The Position

The Keyholder Supervisor helps oversee store operations, including trailer loading and unloading, textile processing, ware processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with sales and expense-to-revenue goals, cash handling and banking, employee training and supervision, customer service, merchandising, inventory, and store safety and upkeep. The supervisor may direct employees and volunteers and handle opening, closing, and manager-on-duty responsibilities when the Store Manager or Assistant Manager is absent.

The position requires a flexible schedule to meet store needs, personal transportation with adequate liability insurance, and the ability to meet the stated lifting requirements. The employee must follow agency policies, procedures, safety standards, dress code, and applicable regulatory standards, and must be able to pass a criminal background check and random drug screens.

Requirements

• High school diploma or GED.
• Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
• Ability to supervise and train employees in cashiering, banking, stock, and display.
• Ability to perform store opening and closing duties as needed.
• Ability to work as a team member and independently.
• Organizational skills.
• Must provide own transportation and maintain adequate liability insurance.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Must be able to pass a criminal background check and random drug screens.
• Must be able to meet the position's physical demands, including standing, walking, handling objects or controls, reaching, and the stated lifting requirements.

Responsibilities

• Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
• Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
• Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
• Train and supervise store employees in retail procedures, including cashiering, banking, stock, and display.
• Model and provide excellent customer service.
• Maintain the store in accordance with company housekeeping, safety, and security policies.
• Perform stocking, display, and inventory duties.
• Order merchandise as assigned, including processing requests to transportation.
• Follow the Goodwill dress code and set a professional example for employees.
• Encourage suggestions and decision-making that can positively affect the store and grow the business.
• Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
• Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas; maintain standards required by CARF, the Department of Labor, and other regulators.
• Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
• Plan, assign, and direct work; train employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED