Store Supervisor-in-Training - Kettering Patterson

Goodwill Easterseals Miami Valley•Kettering, OH

About The Position

Train to supervise store operations, including trailer loading and unloading, textile and merchandise processing, ware processing, quality control, rotation, sales, and other store operations in preparation for a direct supervisor role. Continue to perform retail sales functions and select and price donated goods and textiles for sale according to the Retail Procedures Manual. The position assists the store manager with processing donated goods and sales to meet revenue and expense-to-revenue goals, banking and reconciliation procedures, employee and volunteer training, customer service, cash-register operations, stocking, displays, inventory, merchandise ordering, shipping and receiving, quality control, and store housekeeping. The employee may directly supervise employees and volunteers when the store manager, assistant manager, or supervisor is absent, and must follow agency policies, procedures, safety standards, and applicable regulatory requirements. The role requires a flexible schedule to meet store needs, including covering shifts for absent employees. The employee must provide their own transportation and adequate liability insurance because driving on company business may be necessary. Regular lifting and moving of materials is required, including occasional lifting up to 50 pounds. Work may occasionally involve outdoor weather conditions and risk of electrical shock; noise is usually moderate.

Requirements

High school diploma or GED.
Ability to pass a criminal background check and random drug screens.
Knowledge of cash-register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to adjust to various learning styles.
Ability to provide friendly and professional customer service.
Ability to perform housekeeping duties, including vacuuming and cleaning restrooms; some work may be outside in the elements.
Ability to safely and efficiently load and unload trailers, potentially using powered equipment.
Willingness and ability to work as a team member and independently.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to stand and walk regularly; use hands to handle objects, tools, or controls; reach with hands and arms; and talk or hear.
Ability to occasionally climb or balance, stoop, kneel, crouch, crawl, and taste or smell.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to provide own transportation and adequate liability insurance for possible driving on company business.
Ability to work a flexible schedule to meet store needs, including covering shifts for absent employees.

Nice To Haves

Management experience is preferred but not required.

Responsibilities

Train to assist the store manager with processing donated goods and sales to achieve revenue budgets and expense-to-revenue goals.
Train in banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise employees and volunteers in procedures as needed.
Provide friendly and professional customer service, including greeting customers, selling, and answering telephone calls.
Work a flexible schedule to meet store needs, including covering shifts for absent employees.
Operate the cash register and properly handle cash, checks, credit-card transactions, and merchandise returns.
Follow the Retail dress code and set a professional example for employees.
Perform housekeeping duties, including vacuuming and cleaning restrooms, and maintain the store in accordance with housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties and merchandise ordering as assigned, including processing requests to transportation.
Inspect textiles, furniture, appliances, household wares, novelty items, books, toys, decorations, and sporting goods for saleability and compliance with quality-control standards.
Sort and hang garments, place them on appropriate racks, and keep the pulling system up to date.
Load and unload trailers safely and efficiently, potentially using powered equipment.
Test electrical appliances to determine whether they operate safely.
Assist the store manager with equal opportunity employment efforts and take action to prevent employee harassment.
Accurately complete assigned reports, including donation counts, readings, Daily Business Statements, deposits, and cash-drawer records.
Price merchandise according to prescribed criteria and prepare textiles and goods for resale.
Disinfect upholstered materials using Steri-Fab.
Maintain the ability to regularly lift and/or move up to 50 pounds.
Perform additional duties as assigned by the manager, assistant, or supervisor, while maintaining an enthusiastic and helpful attitude.
Provide personal transportation and adequate liability insurance for possible company-business driving.
Comply with agency policies, procedures, and safety standards, and maintain work areas to meet CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the store manager, assistant manager, or supervisor, including training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.