Keyholder Supervisor - Kettering Patterson

Goodwill Easterseals Miami Valley•Kettering, OH

4d•Onsite

About The Position

The Keyholder Supervisor supervises store operations, including loading and unloading trailers, processing textiles, ware processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with budgeted sales and expense-to-revenue goals, cash register and banking procedures, employee training and supervision, customer service, housekeeping, safety, security, stocking, displays, inventory, and merchandise ordering. The supervisor must work a flexible schedule to meet store needs, provide their own transportation and adequate liability insurance, follow the company dress code, and support an empowerment and continuous-improvement culture. In the absence of the Store Manager or Assistant Manager, this role directly supervises employees and volunteers, opens and closes the store, and performs daily manager-on-duty tasks. The position requires compliance with agency policies, safety standards, and applicable regulatory standards, and the ability to pass criminal background checks and random drug screens.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds.
Ability to provide own transportation and adequate liability insurance.
Ability to perform the essential functions of the job, with reasonable accommodation if needed.

Responsibilities

Supervise store operations, including trailer loading and unloading, textile processing, ware processing, quality control, rotation, sales, and operations.
Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
Perform banking procedures, including reconciliation of Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Provide and model excellent customer service.
Ensure the store is maintained according to company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Perform merchandise ordering as assigned, including processing requests to transportation.
Work a flexible schedule to meet the needs of the store.
Follow the Goodwill dress code and set a professional example for employees.
Encourage suggestions and decisions that positively affect the store and support business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide own transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards, and maintain safety training and standards to meet CARF, Department of Labor, and other regulatory requirements.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Open and close the store and perform daily manager-on-duty tasks in the absence of the Store Manager or Assistant Manager.
Perform other duties as assigned.