Store Supervisor-in-Training - Kettering Patterson

Goodwill Easterseals Miami Valley•Kettering, OH

4d•Onsite

About The Position

The Store Supervisor-in-Training learns to supervise store operations in preparation for a direct supervisor role. Training includes loading and unloading trailers, processing textiles and wares, quality control, rotation, and retail sales and operations. The position also continues to perform retail sales functions and select and price donated goods and textiles for sale in accordance with the Retail Procedures Manual as needed. The role assists the store manager with donated-goods processing and sales to meet revenue and expense-to-revenue budgets, learns banking and reconciliation procedures, and may train and supervise employees and volunteers as needed. It performs customer service, register, stocking, inventory, merchandising, housekeeping, shipping and receiving, quality-control, pricing, and reporting duties. Direct supervision of employees and volunteers is provided in the absence of the store manager, Assistant Manager, or Supervisor. The employee must maintain the ability to pass a criminal background check and random drug screens, provide their own transportation and adequate liability insurance, and comply with agency policies and safety standards. The work may include outdoor tasks and use of powered equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be provided for individuals with disabilities.
Ability to pass a criminal background check and random drug screens.
Knowledge of cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display, and to adjust to different learning styles.
Ability to provide friendly and professional customer service.
Ability to perform housekeeping duties, including tasks that may require working outdoors in the elements.
Ability to safely and efficiently load and unload trailers; powered equipment may be used.
Willingness and ability to work as a team member and independently.
Ability to embrace an empowerment and continuous-improvement culture, offer suggestions, and make decisions that positively affect the store and business.
Regularly able to stand, walk, handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Occasionally able to climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
Able to regularly lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Provide own transportation and adequate liability insurance, as driving on company business may be necessary.

Nice To Haves

Management experience preferred, but not required.

Responsibilities

Train to assist the store manager with processing donated goods and sales to achieve revenue and expense-to-revenue budgets.
Train in banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise employees and volunteers in procedures as needed, and directly supervise them when management staff are absent.
Provide friendly, professional customer service, including greeting customers, selling, and answering the telephone.
Work a flexible schedule to meet store needs, including covering shifts for absent employees.
Operate the cash register and properly handle cash, checks, credit card transactions, and merchandise returns.
Follow the retail dress code and set a professional example for employees.
Perform housekeeping duties, including vacuuming and cleaning restrooms, and maintain the store in accordance with housekeeping, safety, and security policies.
Perform stocking, display, inventory, and assigned merchandise-ordering duties, including processing transportation requests.
Inspect donated textiles, furniture, appliances, household wares, novelty items, books, toys, decorations, and sporting goods for saleability and compliance with quality standards.
Sort and hang garments, place them on appropriate racks, and keep the pulling system up to date.
Load and unload trailers and perform shipping and receiving safely and efficiently, potentially using powered equipment.
Test electrical appliances to determine whether they operate safely.
Assist the store manager with equal opportunity employment efforts and take action to prevent employee harassment.
Accurately complete assigned reports, including donation counts, readings, Daily Business Statements, deposits, and cash drawer records.
Price merchandise according to prescribed criteria and prepare textiles and goods for resale.
Disinfect upholstered materials using Steri-Fab.
Maintain the ability to regularly lift and/or move up to 50 pounds.
Perform other assigned duties while maintaining an enthusiastic and helpful attitude.
Provide personal transportation and adequate liability insurance when driving on company business is necessary.
Comply with agency policies, procedures, and safety standards and maintain standards required by CARF, the Department of Labor, and other regulators.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.