Keyholder Supervisor - Wilmington

Goodwill Easterseals Miami Valley•Wilmington, OH

5d•Onsite

About The Position

The Keyholder Supervisor helps supervise store operations, including trailer loading and unloading, textile and wares processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with sales and expense-to-revenue budgets, operates the cash register, performs banking and reconciliation procedures, and supports stocking, displays, inventory, and merchandise ordering. The supervisor trains and directs employees and volunteers, models excellent customer service, maintains store housekeeping, safety, and security standards, and may open or close the store and handle manager-on-duty tasks when the Store Manager or Assistant Manager is absent. The role requires a flexible schedule to meet store needs, personal transportation, and adequate liability insurance. The employee must be able to meet the stated physical demands and pass a criminal background check and random drug screens. The position follows Agency policies and safety standards, supports equal employment opportunity efforts, and contributes to the organization’s empowerment and continuous-improvement culture.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Must be able to pass a criminal background check and random drug screens.
Must provide own transportation and adequate liability insurance.
Must be able to regularly lift and/or move up to 50 pounds.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue results.
Operate the cash register accurately, including handling payments, returns, voids, discounts, and receipts.
Perform banking procedures, including reconciliation of Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Provide and model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs and follow the company dress code as a professional example.
Encourage suggestions and decisions that support continuous improvement and store growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with Agency policies, procedures, and safety standards, and support safety training and regulatory standards in supervised areas.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.