Supervisor / Keyholder

Total Wine & More•Sarasota, FL

5d•$19 - $27•Onsite

About The Position

As a Supervisor, you support the management team in growing the company brand. You support store operations and help build a sales and service culture that delivers best-in-class service and brings a distinctive world of adult beverages and more to customers. The role serves in a team member capacity and supports the service team, merchandising, and front-end operations. Internally, the position is referred to as Supervisor and reports to the store management team.

Requirements

At least 21 years of age.
1–3 years of experience, including at least 1 year of proven supervisory experience in a retail setting.
Strong interpersonal skills and a team-player mindset.
Experience resolving customer issues and coaching peers.
Familiarity with point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Ability to walk, bend repeatedly, and remain on your feet for 8–10 hours per day.
Ability to safely lift, load, and handle cases and pallets.
Ability to climb ladders and lift 50 pounds overhead repeatedly.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Support the service team, merchandising, and front-end operations while driving sales and key performance metrics.
Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Supervise team members and support their training and ongoing development to enhance product knowledge and sales skills.
Ensure adherence to applicable laws and regulations related to alcohol sales and maintain a safe, compliant store environment.
Maintain store safety and cleanliness standards.
Perform other duties as assigned.