Keyholder Supervisor - Wapakoneta

Goodwill Easterseals Miami Valley•Wapakoneta, OH

About The Position

The Keyholder Supervisor helps oversee store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and general operations. The role assists the Store Manager with budgeted sales and expense-to-revenue goals and may take responsibility for store opening, closing, and manager-on-duty tasks when the Store Manager or Assistant Manager is absent. The position performs retail and cash-handling duties, banking and reconciliation, stocking, display, inventory, and merchandise ordering. It trains and supervises employees in retail procedures, models excellent customer service, and helps maintain housekeeping, safety, security, and compliance with agency policies and applicable regulatory standards. The supervisor encourages continuous improvement and supports equal employment opportunity efforts and prevention of employee harassment. The job requires a flexible schedule, personal transportation with adequate liability insurance, and the ability to meet the stated physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Knowledge and experience in cash-register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Willingness and ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to meet the physical demands of the role, including standing, walking, handling objects or controls, reaching, and talking or hearing.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit-card transactions properly.
Perform banking procedures, including reconciliation of Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model excellent customer service.
Ensure the store is maintained according to company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Encourage suggestions and decision-making that positively affect the store and support business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas while maintaining applicable CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.