Keyholder Supervisor - Moraine

Goodwill Easterseals Miami Valley•Moraine, OH

About The Position

The Keyholder Supervisor helps supervise store operations, including trailer loading and unloading, textile processing, wares processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with sales and expense-to-revenue goals, cash handling and banking, employee training, customer service, merchandising, inventory, ordering, and maintaining a safe, secure, and clean store. The supervisor must work a flexible schedule to meet store needs, provide their own transportation and adequate liability insurance, and follow Goodwill’s dress code and agency policies, procedures, and safety standards. In the absence of the Store Manager or Assistant Manager, the Keyholder Supervisor directly supervises employees and volunteers and performs manager-on-duty responsibilities, including opening and closing the store. Supervisory duties include training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems. The position also supports equal opportunity employment efforts and takes action to prevent employee harassment. The employee must be able to perform the essential duties satisfactorily, pass a criminal background check and random drug screens, and regularly lift and/or move up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities. The work environment may include occasional exposure to outdoor weather conditions and electrical-shock risk; noise is usually moderate.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to open and close the store as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to provide own transportation and adequate liability insurance.
Ability to regularly lift and/or move up to 50 pounds.
Ability to meet the position’s physical demands, including standing, walking, handling objects or controls, reaching, and communicating.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model and provide excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Contribute suggestions and make decisions that positively affect the store and support business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards, and help ensure safety training in supervised areas and compliance with CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.