Supervisor, Valet Operations

Metropolis Technologies • Portland, ME

1d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The company operates a parking network with over 23,000 employees and more than 4,000 locations across North America and Europe.

The Supervisor, Valet Operations assists with day-to-day management of a location, ensuring valet operations meet contractual guidelines and company policies and procedures. The role supports positive client relations and a professional approach to the business while helping ensure timely, safe, and effective service for guests.

Requirements

• At least a high school diploma or equivalent and at least six months of related experience or training, or an equivalent combination of education and experience.
• A valid state-issued driver's license with a current address and an acceptable driving record.
• Ability to drive a vehicle with a manual transmission may be required, depending on the location.
• Clear oral communication, including listening, seeking clarification, and responding to questions.
• Clear written communication and the ability to read and interpret written information.
• Professional and courteous customer service and a positive attitude.
• Ability to adapt to changes, delays, and unexpected events.
• Sound and accurate judgment.
• Ability to perform the physical demands of the job, including walking and running for extended periods, using stairs and elevators, and lifting or moving up to 25 pounds.

Responsibilities

• Assist with the day-to-day management of a location and ensure valet operations comply with contractual guidelines, company policies, and procedures.
• Greet guests courteously.
• Ensure customers receive timely service.
• Assist customers in and out of their vehicles.
• Drive, park, and retrieve customer vehicles safely and professionally.
• Assist with hiring, training, and coaching the valet team.
• Create staffing schedules based on anticipated daily vehicle volume.
• Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
• Prepare and process daily paperwork according to audit compliance standards.
• Keep drive lanes and crosswalks free of debris, water, oil spills, and other hazards.
• Create and implement a staging plan that uses the location layout to maximize parking capacity.
• Quickly distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
• Substitute for any position when necessary.
• Complete other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED