Supervisor, Valet Operations
About The Position
Assist in the day-to-day management of a location, ensuring valet operations follow the location’s contractual guidelines and company policies and procedures. The role fosters good client relations and promotes a professional image and approach to the business. It includes greeting guests, providing timely and courteous service, assisting customers in and out of vehicles, and safely driving, parking, and retrieving customer vehicles. The supervisor also helps hire, train, and coach the valet team; schedules staffing based on anticipated vehicle volume; maintains operating procedures and vehicle and key security; processes daily paperwork; keeps drive lanes and crosswalks clear; and implements a staging plan to maximize parking capacity. The role may cover any position as needed and includes other duties as assigned.
Requirements
- High school diploma or equivalent, and at least 6 months of related experience or training, or an equivalent combination of education and experience.
- Valid state-issued driver’s license with a current address and an acceptable driving record; the license must be maintained.
- Ability to drive a vehicle with a manual transmission may be required, depending on the location.
- Clear oral communication, including listening, seeking clarification, and responding to questions.
- Clear written communication and ability to read and interpret written information.
- Professional, courteous customer service and a positive attitude.
- Ability to adapt to changes, delays, and unexpected events.
- Sound and accurate judgment.
- Ability to sit, stand, walk, use hands and fingers, handle or feel objects, and talk; walk and run for extended periods, including on stairs and elevators; occasionally climb or balance, stoop, kneel, or crouch; and lift or move up to 25 pounds.
- Close vision, peripheral vision, and ability to adjust focus.
Responsibilities
- Assist with day-to-day location management and ensure valet operations meet contractual guidelines and company policies and procedures.
- Greet guests courteously and ensure customers receive timely service.
- Assist customers in and out of their vehicles.
- Drive, park, and retrieve customer vehicles safely and professionally.
- Assist with hiring, training, and coaching the valet team.
- Create staffing schedules based on anticipated daily vehicle volume.
- Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
- Prepare and process daily paperwork according to audit compliance standards.
- Keep drive lanes and crosswalks clear of debris, water, and oil spills.
- Create and implement a staging plan that uses the location’s layout to maximize parking capacity.
- Quickly distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
- Substitute for any position when necessary.
- Complete other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
