Supervisor, Slot Operations
Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ
•Onsite
About The Position
Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations. This role involves monitoring daily jackpot and machine malfunction transactions, supervising Slot attendants, and handling employee and customer complaints. The position also focuses on promoting positive customer service, safety, and security, ensuring compliance with gaming regulations, and safeguarding casino property.
Requirements
- High School diploma or Equivalent preferred.
- Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment.
- Must have a KEY license or be able to obtain one.
Responsibilities
- Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
- Supervise Slot attendants on assigned shift within assigned section.
- Assist in training, counseling, scheduling, and evaluating Slot attendants.
- Handle employee and customer complaints and disputes.
- Promote positive customer service, safety, security, and create a friendly atmosphere.
- Ensure Slot attendants work with cashiering personnel, security officers, or other Hard Rock Hotel & Casino staff regarding jackpot payouts and exchange slips.
- Monitor IRS currency transaction reporting requirements.
- Safeguard against theft and ensure the security and integrity of all casino property.
- Report developments that may affect casino operations to the Slot Shift Manager or Assistant.
- Accountable for all issued and non-issued slot keys and equipment.
- Ensure compliance with all gaming regulations.
- Coordinate and participate in Slot special event functions.
- Promote positive public/employee relations at all times.
- Maintain a clean, safe hazard-free work environment within the area of responsibility.
- Perform all other related and compatible duties as assigned.
Benefits
- Comprehensive benefits package
- Allows team members to stay healthy
- Plan for their future
- Maintain a healthy work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
