Slot Supervisor

North Fork Mono Casino & Resort•Notarb, CA

14h•Onsite

About The Position

The Slot Supervisor oversees slot floor operations and provides friendly, efficient service. The role includes implementing Title 31 procedures, safeguarding Company assets, and carrying out responsibilities in accordance with Company standards, policies, and procedures. The supervisor supports North Fork Mono Casino’s culture and service standards, enforces department policies, oversees and develops subordinate Team Members, and helps ensure guest requests and complaints are handled professionally. Work is performed on site in Madera, California.

Requirements

Ability to communicate effectively with Guests, Team Members, and management in written and verbal form.
Ability to maintain positive and effective working relationships with Team Members, guests, and other departments.
Ability to understand and follow Responsible Gaming Guidelines.
Excellent communication skills.
Basic math, money-handling, and computer skills.
Proficient knowledge of Title 31, MICS, and internal control regulations.
Ability to understand and practice the company culture.
Ability to understand and comply with Company and departmental rules, regulations, policies, and procedures.
Ability to coach, counsel, and discipline Team Members.
High school diploma or GED required.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

College degree preferred.
Minimum of one year of slot experience preferred.

Responsibilities

Practice, support, and promote North Fork Mono Casino’s culture and demonstrate exemplary Service Standards.
Understand and implement the Casino’s philosophies, acting in the interests of the Company in dealings with Team Members and Guests.
Enforce slot department policies.
Provide constructive feedback to Slot Department management about needed changes and improvements.
Supervise, coach, counsel, and discipline subordinate positions.
Orient, train, and evaluate new Team Members.
Perform other Slot Department positions’ functions when needed.
Comply with signatory controls, including controls for jackpot and fill tickets, check-in/out sheets, transfer or buy sheets, Title 31 paperwork, paid-in/out slips, key-control logs, radio sign-out logs, and daily sign-in sheets.
Process requests for jackpot and fill overrides efficiently.
Understand and remain aware of the players’ rewards program.
Complete guest benefit requests, such as comps, using the player tracking system.
Stay informed about upcoming events and promotions.
Follow safety procedures to help ensure a safe work environment.
Handle guest complaints positively and professionally, making decisions in the best interests of guests and North Fork Mono Casino.
Perform other job-related duties as assigned.