Slot Supervisor

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Slot Supervisor supervises Slot Attendants on an assigned shift and ensures they provide consistent, high levels of customer service. The role works with the Slot Shift Manager to support personnel supervision and efficient facility operations. Duties must follow Seneca Gaming Corporation policies and procedures, Internal Control Standards, and departmental objectives. Hours are determined by a 24-hour schedule. The supervisor monitors slot-floor activity and machine operation, assigns staff to casino areas, coordinates breaks, assists with payout monitoring, and acts as a signatory on jackpots as specified by the Internal Control Manual. The role also enforces security procedures for monies, parts, equipment, and documentation; communicates accurate information across shifts; maintains professional conduct and appearance; and complies with information-security requirements. The supervisor provides professional customer service, meets attendance expectations, completes required training within nine months of employment, and attends necessary meetings. Duties and expectations may change as needed. The work takes place in a casino environment that is usually moderately loud and becomes loud on the casino floor. Smoking is permitted. Employees must be able to move throughout the casino, use their hands to handle objects, tools, or controls, and maintain stamina and an appropriate mental attitude while working under pressure in a fast-paced environment. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent expected.
At least two years of casino experience.
At least one year of supervisory experience.
Knowledge of casino rules, regulations, and procedures.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino.
Ability to use hands to finger, handle, or feel objects, tools, or controls.
Ability to maintain physical stamina and an appropriate mental attitude while working under pressure in a fast-paced casino environment.

Responsibilities

Work with the Slot Shift Manager to supervise personnel and support efficient facility operations during an assigned shift.
Monitor employee activities and take appropriate action to support efficient operations.
Observe slot department areas for irregularities and ensure slot machines function properly and are played legitimately.
Assign personnel to casino areas and schedule and monitor breaks to maintain coverage and service to slot customers.
Assist in monitoring machine payouts to ensure customers receive the proper amounts.
Act as a signatory on jackpots as outlined by the Internal Control Manual.
Enforce policies and procedures concerning the security of monies, parts, equipment, and required documentation.
Use effective communication tools to provide consistent, accurate, and timely information across shifts.
Ensure professional behavior and appearance comply with departmental and company standards, rules, and regulations.
Maintain understanding of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.