Slot Supervisor

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Slot Supervisor supervises Slot Attendants on an assigned shift and ensures they provide consistent, high levels of customer service. The role works with the Slot Shift Manager to support personnel supervision and efficient casino operations, while ensuring duties are carried out in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The supervisor monitors activity in slot machine areas, assigns personnel and schedules breaks to maintain coverage, helps monitor payouts, and acts as a signatory on jackpots as specified by the Internal Control Manual. The position also enforces security policies for money, parts, equipment, and documentation; communicates accurate, timely information across shifts; and maintains professional conduct and appearance. The role requires customer service, compliance with information security and other company policies, attendance at meetings, and completion of required SGC training within nine months of starting employment. Hours are determined by a 24-hour schedule, and duties and requirements may change as needed. The work takes place in a casino environment with usually moderately loud noise, rising to loud levels on the casino floor. Smoking is permitted. The employee must be able to move through all areas of the casino and work under pressure in a fast-paced environment.

Requirements

Must be at least 18 years old upon employment.
Should have a high school diploma or equivalent.
At least two years of casino experience.
At least one year of supervisory experience.
Knowledge of casino rules, regulations, and procedures.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino.
Ability to use hands to finger, handle, or feel objects, tools, or controls.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment and dealing effectively with customers, management, employees, and members of the business community.

Responsibilities

Work with the Slot Shift Manager to supervise personnel and support efficient facility operations during an assigned shift.
Monitor employee activities and take appropriate action to support efficient operations.
Observe slot machine department activity for irregularities and ensure machines function properly and are played legitimately.
Assign personnel to casino areas and schedule and monitor breaks to provide coverage and efficient customer service.
Assist in monitoring machine payouts to ensure customers receive the proper amounts.
Act as a signatory on jackpots as outlined by the Internal Control Manual.
Know and enforce policies and procedures concerning the security of money, parts, equipment, and required documentation.
Use effective communication tools to provide consistent, accurate, and timely information across shifts.
Ensure professional behavior and appearance comply with Slot Department and Seneca Gaming Corporation standards, rules, and regulations.
Maintain a current understanding of information security policies and guidelines, including the Acceptable Use Policy, and comply with them.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete all required SGC training programs within nine months of employment commencement.
Attend necessary meetings.