Slot Supervisor

Catawba Two Kings Casino • Kings Mountain, NC

7d • Onsite

About The Position

The Slot Supervisor oversees employees during an assigned shift, with particular attention to employee engagement, guest service, protection of company assets, and completion of staff duties. The role operates in accordance with Two Kings Casino departmental and property policies, practices, and procedures. The supervisor supports customer service standards, slot-machine and gaming-equipment efficiency, team performance, security, and resolution of guest and employee concerns.

The position requires professional communication in English, knowledge of slot machines and gaming regulations, and proficiency with Microsoft applications and slot operating systems. The employee must be able to work an alternate schedule, including nights, weekends, and holidays as business needs require. The work environment is loud and fast-paced and may occasionally involve exposure to second-hand cigarette smoke. Physical duties include computer and desk work, reaching, bending, occasional standing and walking, and occasionally lifting or moving up to 30 pounds.

Requirements

• High school diploma or GED.
• At least 2–3 years of experience in slot operations or casino floor supervision, or 2–3 years of supervisory experience in the hospitality industry.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Strong understanding of slot-machine operations, gaming regulations, and casino policies.
• Excellent leadership and team-management skills, including the ability to train, motivate, and evaluate slot attendants and floor staff.
• Strong customer-service orientation and ability to resolve guest issues professionally and efficiently.
• Proficiency with slot-management systems and basic computer applications, including Microsoft Office, Excel, Word, and Outlook.
• Strong attention to detail and ability to maintain accurate records and reports.
• Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
• Ability to follow verbal and written instructions and communicate verbally and in writing.
• Ability to work an alternate and flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to work in a loud, fast-paced environment, with occasional exposure to second-hand cigarette smoke.
• Physical ability to reach with hands and arms; bend; talk, hear, and see; and occasionally stand, walk, climb or balance, stoop, kneel, crouch, or crawl; occasionally lift or move up to 30 pounds.
• Ability to use a computer for prolonged periods while sitting at a desk.

Nice To Haves

• Associate or bachelor’s degree in business, hospitality, or a related field.
• Prior supervisory or team-leadership experience in a gaming environment.

Responsibilities

• Engage employees, foster a positive work environment, address employee issues, and retain strong performers.
• Communicate with employees, share information, listen to feedback, and model Two Kings Casino standards.
• Promote and demonstrate superior customer service and ensure team members follow customer-service standards; address issues as they arise.
• Ensure slot machines and related gaming equipment operate efficiently during the assigned shift.
• Provide authorizing or verifying signatures for jackpot payments, when applicable, in accordance with established procedures.
• Assist with service calls and notify Slot Technicians of technical issues.
• Manage team expectations and ensure compliance with departmental and company policies, including through coaching and discipline sessions.
• Ensure disciplinary notices and notices of superior job performance are accurate, complete, and timely.
• Manage, organize, and complete assigned projects accurately and by established deadlines.
• Maintain and account for inventory of company equipment and sensitive keys during the shift.
• Protect the confidentiality of company files and documents under immediate control.
• Maintain security of games, money, and employees.
• Build long-term customer relationships and rapport with slot players; handle disputes and work toward customer satisfaction.
• Research and resolve guest and employee issues effectively and professionally.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED