Slot Supervisor

Twenty-Nine Palms Band of Mission Indians•Coachella, CA

About The Position

The Slot Supervisor assists with the day-to-day operations of the Slot Department, ensuring guests receive proper customer service, setting the tone for the shift, training department staff, and ensuring slot machines and equipment meet established standards. The role supports the organization’s Five-Star Experience and Service Promise by making every guest and Team Member’s experience a priority. The Slot Supervisor manages Slot Personnel and daily department operations. The position leads by example, coaches and supports Team Members, coordinates shift activities according to business demands, and ensures compliance with casino and department policies, Minimum Internal Control Standards (MICS), Tribal Internal Control Standards (TICS), Title 31 anti-money-laundering requirements, and applicable laws. Supervisory duties include training, assigning and directing work, performance management, rewarding and disciplining employees, addressing complaints, resolving problems, and fairly distributing workload. The role requires sound independent judgment, initiative, effective communication, and the ability to make complex decisions and address problems proactively. The supervisor communicates with Slot Department Management about internal matters, performance issues, and unresolved concerns. The work may take place across multiple locations, including gaming facilities, and requires flexibility to work any hours, weekends, and holidays, as well as availability for emergency calls 24/7.

Requirements

High school degree or GED.
Two years or equivalent supervisory experience.
Strong verbal and written communication skills.
Excellent communication skills and a high degree of stress tolerance during normal and peak periods.
Ability to make sound, educated business decisions using strong judgment and to make complex decisions independently.
Ability to solve problems proactively and demonstrate ownership and initiative.
Must pass periodic random drug screens.
Must pass a background suitability investigation.
Must obtain a Tribal Gaming License and all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.
Must be available to work weekends and holidays, any and all hours, and emergency calls 24/7.
Must follow safety policies and attend scheduled safety meetings and training.

Responsibilities

Provide outstanding customer service to guests and employees and uphold the department’s service standards and Five-Star Experience.
Lead by example and coach and support Team Members, including training them on new or revised procedures.
Perform headcounts and prepare jackpot and headcount reports.
Monitor progressive jackpots in accordance with in-house progressive gaming machine standards.
Refill paper machines and perform system overrides when needed in accordance with jackpot payout and cash-out ticket standards.
Ensure Slot Personnel follow casino and department policies, MICS, TICS, Title 31 requirements, and applicable laws.
Plan, organize, and execute shift functions according to business demands.
Train, plan, assign, and direct work; evaluate performance; reward and discipline employees; address complaints; resolve problems; and ensure fair workload distribution.
Communicate problems and concerns through the chain of command and directly with Slot Department Management regarding internal matters, performance issues, and unresolved matters.
Create requisitions for equipment, materials, and supplies.
Monitor proper employee use of radios.
Assume administrative responsibilities assigned by the Department Manager.
Conduct yearly performance evaluations for subordinate personnel.
Apply and explain Spotlight 29 Casino gaming rules and use knowledge of casino marketing concepts and procedures to support guest service.
Present a positive image of the Tribal organization to guests and vendors and assist them as required.
Follow safety policies and procedures and attend scheduled safety meetings and training.
Make difficult decisions fairly and honestly in the organization’s best interest; identify operational challenges and improve practices.
Perform other duties assigned by Management.