Slot Supervisor
About The Position
The Slot Supervisor oversees slot floor operations, provides friendly and efficient service, implements Title 31 procedures, and safeguards Company assets. The role is performed in accordance with Company standards, policies, and procedures, while supporting North Fork Mono Casino’s culture and service standards. The supervisor enforces department policies; coaches, counsels, disciplines, trains, and evaluates Team Members; and provides management with feedback on improvements. The role also handles guest requests and complaints, supports player rewards and promotions, processes jackpot and fill overrides, and performs other Slot Department functions as needed. The position is performed onsite in Madera, California. Work may involve unusual heat or cold, noise, secondhand smoke, confined areas, chemical usage, and contact with Guests and Team Members. Schedules may include overtime, evenings, weekends, and holidays. Qualified Native American applicants receive preference when they meet the minimum qualifications.
Requirements
- High school diploma or GED required.
- Must be at least 21 years of age.
- Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
- Ability to communicate effectively with Guests, Team Members, and management in written and verbal form.
- Ability to maintain positive and effective working relationships with Team Members, Guests, and other departments.
- Understand and follow Responsible Gaming Guidelines.
- Basic math, money-handling, and computer skills.
- Proficient knowledge of Title 31, MICS, and internal control regulations.
- Understand and practice the Company culture and comply with Company and departmental rules, regulations, policies, and procedures.
- Ability to coach, counsel, and discipline Team Members.
- Ability to perform job-related functions requiring manual dexterity and to sit, stand, or walk for the duration of a shift.
- Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of a shift.
- Ability to lift up to 25 pounds with or without assistance.
Nice To Haves
- College degree preferred.
- At least one year of slot experience preferred.
Responsibilities
- Practice, support, and promote North Fork Mono Casino’s culture and demonstrate exemplary service standards.
- Understand the casino’s philosophies and implement them effectively while acting in the Company’s interests in dealings with Team Members and Guests.
- Enforce Slot Department policies and provide management with constructive feedback regarding changes and improvements.
- Supervise, coach, counsel, and discipline subordinate Team Members; orient, train, and evaluate new Team Members.
- Perform functions of other Slot Department positions when needed.
- Comply with signatory controls, including controls for jackpot and fill tickets, verification sheets, transfer or buy sheets, Title 31 paperwork, paid in/out slips, key-control logs, radio sign-out logs, and daily sign-in sheets.
- Process requests for jackpot and fill overrides efficiently.
- Understand and support the players’ rewards program; fulfill guest benefit requests, such as comps, using the player tracking system.
- Stay informed about upcoming events and promotions.
- Follow safety procedures and help ensure a safe work environment.
- Handle guest complaints positively and professionally and make decisions in the best interests of Guests and North Fork Mono Casino.
- Perform other job-related duties as assigned.
- Maintain and care for the assigned work area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
