Supervisor, Slot Operations
About The Position
The Slot Supervisor is responsible for assisting Slot Department management in all phases of Slot Operations. This role involves supervising the operation of slot machines and the performance of slot floor staff during assigned shifts, ensuring compliance with Slot Department Policy & Procedures and providing excellent guest service to Slot players within the assigned area. The supervisor will organize the assigned shift and area, including daily employee assignments, break schedules, and staffing levels, ensuring they are appropriate to business needs. A key aspect of the role is ensuring maximum guest service and satisfaction through organization and supervision according to policies, procedures, and gaming regulations. The supervisor will also perform coaching and personnel counseling, assist in training and evaluating subordinate employees, and ensure staff respond effectively to guest service requests and machine issues. Verifying slot payouts, notifying maintenance of repairs, and striving to meet revenue goals are also essential duties. The role requires promoting positive guest service, acting as an ambassador for the property, and collaborating with other departments to resolve guest inquiries. Maintaining positive employee relations, keeping the Slot Shift Manager informed of business information and staff issues, and observing players and machines for honest play to safeguard against theft and ensure the integrity of casino property are critical. The supervisor will also promote departmental and property-wide promotions and maintain a clean, safe, hazard-free work environment. Communication and cooperation with other shifts and departments are expected, along with performing other job-related duties as assigned.
Requirements
- High school diploma or GED is required
- Six months of progressive supervisory or dual-rate experience in slot operations is essential to this position
- An equivalent combination of prior slot experience and closely related supervisory experience may provide a qualified background
- Must possess the ability to act in a leadership capacity within a fast-paced and goal-oriented environment
- Requires tact and diplomacy in dealing with the public and staff, as well as the ability to maintain strict confidentiality of classified information
- Requires knowledge of a wide range of Slot Machines, Video Poker and Keno
- Must be competent with various PC based software programs and possess excellent business sense and high professional ethics
- Must be able to work various shifts and flexible hours
- Candidates are required to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.
Responsibilities
- Supervises the operation of slot machines and performance of slot floor staff during assigned shift in compliance with Slot Department Policy & Procedures, ensuring guest service is provided to Slot players within assigned area
- Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels. Assist in assigning slot floor staff to ensure staff levels appropriate to business need
- Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations
- Performs coaching and personnel counseling as assigned by Shift Manager. Assists in training and evaluating of subordinate employees in a fair and equitable manner
- Ensures assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management service instruction
- Verifies slot pay outs. Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repair
- Promotes positive guest service for an excellent gaming experience serving as an ambassador to the property and working closely with other departments to resolve guest inquiries
- Promotes positive employee relations at all times
- Keeps Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play
- Continually observes players and machines for honest play. Safeguard against theft and ensures the security and integrity of all casino property
- Promotes all departmental and property-wide promotions
- Maintains a clean, safe hazard-free work environment within the area of responsibility
- Maintains communication and cooperation with other shifts and departments
- All other job related duties assigned by shift manager and/or director
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
