Supervisor, Service Line

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Supervisor, Service Line is responsible for overseeing and coordinating the activities of a specific service line within the organization. This position does not require Patient Care.

Requirements

High School Diploma or Equivalent required
Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
Experience in a supervisory or managerial role, preferably in a service-oriented industry.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets and meet service standards.
Strong problem-solving and decision-making abilities.
Knowledge of service line operations, processes, and best practices.
Familiarity with quality assurance principles and methodologies.
Proficient in using relevant software applications and systems.
Excellent organizational and time management skills.

Nice To Haves

Bachelor's Degree Related Field of Study preferred
1-2 years experience in a supervisory or managerial role, preferably in a service-oriented industry.

Responsibilities

Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
Conduct regular performance evaluations and address performance issues as necessary.
Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
Foster a positive work culture, promote teamwork, and encourage open communication.
Monitor service line operations to ensure timely and efficient service delivery.
Implement and enforce quality assurance processes and standards to maintain high-quality service levels.