Supervisor, Service Line

Mass General Brigham • Boston, MA

1d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Responsible for overseeing and coordinating the activities of a specific service line within the organization. This position oversees the operational workflows that supports safe and efficient surgical care across the perioperative environment. The Service Line Supervisor is directly accountable for case cart completion, tray assembly support, and intracase responsiveness during live procedures. The role maintains continuous coordination with OR Nurse Managers, Surgeons, Flow Managers, and CSPS leadership to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations. The Service Line Coordinators lead the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency. This position serves as an operational bridge between sterile processing and surgical services—translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.

Requirements

• High School Diploma or Equivalent required
• Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
• Experience in a supervisory or managerial role, preferably in a service-oriented industry
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve targets and meet service standards.
• Strong problem-solving and decision-making abilities.
• Knowledge of service line operations, processes, and best practices.
• Familiarity with quality assurance principles and methodologies.
• Proficient in using relevant software applications and systems.
• Excellent organizational and time management skills.
• Strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency.

Nice To Haves

• Bachelor's Degree Related Field of Study preferred
• 1-2 years experience in a supervisory or managerial role, preferably in a service-oriented industry preferred

Responsibilities

• Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
• Conduct regular performance evaluations and address performance issues as necessary.
• Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
• Foster a positive work culture, promote teamwork, and encourage open communication.
• Monitor service line operations to ensure timely and efficient service delivery.
• Implement and enforce quality assurance processes and standards to maintain high-quality service levels.
• Oversees the operational workflows that supports safe and efficient surgical care across the perioperative environment.
• Directly accountable for case cart completion, tray assembly support, and intracase responsiveness during live procedures.
• Maintains continuous coordination with OR Nurse Managers, Surgeons, Flow Managers, and CSPS leadership to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations.
• Leads the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand.
• Partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms.
• Serves as an operational bridge between sterile processing and surgical services—translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time.

Benefits

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Off MBTA passes
• Access to childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive “Perks” – discounts on tickets and passes for ski resorts, museums, sporting events, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees