Supervisor, Service Line

Mass General Brigham•Boston, MA

19h•Onsite

About The Position

This position is responsible for overseeing and coordinating the activities of a specific service line within the organization. The Service Line Supervisor oversees the operational workflows that support safe and efficient surgical care across the perioperative environment. The role is directly accountable for case cart completion, tray assembly support, and intracase responsiveness during live procedures. The supervisor maintains continuous coordination with OR Nurse Managers, Surgeons, Flow Managers, and CSPS leadership to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations. The Service Line Supervisor leads the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency. This position serves as an operational bridge between sterile processing and surgical services—translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time.

Requirements

High School Diploma or Equivalent required
Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
Experience in a supervisory or managerial role
Strong leadership and people management skills
Excellent communication and interpersonal skills
Ability to motivate and inspire a team to achieve targets and meet service standards
Strong problem-solving and decision-making abilities
Knowledge of service line operations, processes, and best practices
Familiarity with quality assurance principles and methodologies
Proficient in using relevant software applications and systems
Excellent organizational and time management skills
Strong operational judgment
Emotional intelligence
Ability to navigate fast-moving clinical environments with poise and urgency

Nice To Haves

Bachelor's Degree Related Field of Study preferred
1-2 years experience in a supervisory or managerial role, preferably in a service-oriented industry

Responsibilities

Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
Conduct regular performance evaluations and address performance issues as necessary.
Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
Foster a positive work culture, promote teamwork, and encourage open communication.
Monitor service line operations to ensure timely and efficient service delivery.
Implement and enforce quality assurance processes and standards to maintain high-quality service levels.
Oversee the operational workflows that supports safe and efficient surgical care across the perioperative environment.
Be directly accountable for case cart completion, tray assembly support, and intracase responsiveness during live procedures.
Maintain continuous coordination with OR Nurse Managers, Surgeons, Flow Managers, and CSPS leadership to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations.
Lead the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand.
Partner closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms.
Serve as an operational bridge between sterile processing and surgical services—translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time.