Supervisor, Service Line

Mass General Brigham • Boston, MA

1d • $31 - $45 • Onsite

About The Position

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for overseeing and coordinating the activities of a specific service line within the organization. Does this position require Patient Care? No

Requirements

• High School Diploma or Equivalent required; Bachelor's Degree Related Field of Study preferred
• Experience in a supervisory or managerial role, preferably in a service-oriented industry.
• 1-2 years preferred
• Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve targets and meet service standards.
• Strong problem-solving and decision-making abilities.
• Knowledge of service line operations, processes, and best practices.
• Familiarity with quality assurance principles and methodologies.
• Proficient in using relevant software applications and systems.
• Excellent organizational and time management skills.

Responsibilities

• Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
• Conduct regular performance evaluations and address performance issues as necessary.
• Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
• Foster a positive work culture, promote teamwork, and encourage open communication.
• Monitor service line operations to ensure timely and efficient service delivery.
• Implement and enforce quality assurance processes and standards to maintain high-quality service levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees