Supervisor, Service Line

Mass General Brigham•Jamaica Plain, MA

1d•Onsite

About The Position

Responsible for overseeing and coordinating the activities of a specific service line within the organization. This position oversees the operational workflows that supports safe and efficient surgical care across the perioperative environment. The Service Line Supervisor is directly accountable for case cart completion, tray assembly support, and intracase responsiveness during live procedures. The role maintains continuous coordination with OR Nurse Managers, Surgeons, Flow Managers, and CSPS leadership to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations. The Service Line Coordinators lead the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency. This position serves as an operational bridge between sterile processing and surgical services—translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time.

Requirements

High School Diploma or Equivalent required
Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
Experience in a supervisory or managerial role, preferably in a service-oriented industry
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets and meet service standards.
Strong problem-solving and decision-making abilities.
Knowledge of service line operations, processes, and best practices.
Familiarity with quality assurance principles and methodologies.
Proficient in using relevant software applications and systems.
Excellent organizational and time management skills.
Strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency.

Nice To Haves

Bachelor's Degree Related Field of Study preferred
1-2 years preferred experience in a supervisory or managerial role, preferably in a service-oriented industry

Responsibilities

Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
Conduct regular performance evaluations and address performance issues as necessary.
Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
Foster a positive work culture, promote teamwork, and encourage open communication.
Monitor service line operations to ensure timely and efficient service delivery.
Implement and enforce quality assurance processes and standards to maintain high-quality service levels.
Ensure service-specific readiness, prioritization, and alignment with daily surgical demand.
Review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms.
Translate needs, adjust priorities, troubleshoot emergent issues, and ensure the right tools and supplies are in the right place at the right time.

Benefits

Medical, Dental, and Vision insurance
Tuition Reimbursement
Generous Paid Time Off
50% Off MBTA passes
Access to childcare resources and emergency backup care
403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
Exclusive “Perks” – discounts on tickets and passes for ski resorts, museums, sporting events, and more

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