Supervisor Scheduling

Regional Municipality of Peel

2d • Hybrid

About The Position

Peel Regional Paramedic Services is hiring a regular full-time Supervisor Scheduling in Health Services. Reporting to the Commander, Paramedic Operations, the Supervisor provides leadership and oversight for workforce resource management across more than 900 paramedics, logistics personnel, and operational leaders. The position ensures effective staffing coverage, optimizes scheduling practices, maintains payroll accuracy, and supports operational readiness for a 24/7 emergency service.

As a member of the leadership team, the Supervisor leads scheduling operations and guides Scheduling Coordinators, supports labour relations activities, and identifies improvements to workforce planning, service efficiency, and compliance with collective agreements. The role includes a hybrid work arrangement, with a minimum of two days per week on-site at 1600 Bovaird Drive East, Brampton, Ontario. The employee’s off-site work location must be within Ontario. The position has 35 hours of work per week, with job-based flexible hours to support personal and professional responsibilities while meeting operational and customer-service needs.

Requirements

• Postsecondary degree or diploma in Business Administration, Human Resources, Public Administration, or a related field.
• At least three years of leadership experience in a supervisory or management capacity.
• At least five years of progressive experience in workforce administration, human resources, business operations, program administration, or related areas.
• Experience leading teams in a unionized environment, including interpreting and administering collective agreements.
• Strong knowledge of scheduling methodologies, workforce planning principles, payroll processes, and scheduling systems.
• Experience managing competing priorities and making sound decisions in a fast-paced operational environment.
• Strong analytical skills, including the ability to interpret workforce data, identify trends, and recommend practical solutions.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Advanced proficiency with Microsoft Office applications and workforce management systems.
• A combination of education and experience may be considered.

Nice To Haves

• Project management training and/or experience.
• Experience within a first responder, emergency services, healthcare, or public sector environment.
• Experience leading scheduling operations within a large, complex, 24/7 workforce environment.

Responsibilities

• Lead workforce scheduling and resource management for Peel Regional Paramedic Services, supporting more than 900 employees.
• Oversee daily staffing coverage and proactively address operational staffing shortages and scheduling challenges.
• Provide leadership, coaching, and performance management to Scheduling Coordinators.
• Lead continuous improvement initiatives to enhance scheduling processes, efficiency, standardization, and operational effectiveness.
• Monitor and maintain the integrity of scheduling systems, workforce data, and reporting processes.
• Prepare and oversee bi-weekly payroll submissions and attendance reporting.
• Develop staffing forecasts and workforce plans to support service delivery requirements and operational priorities.
• Collaborate with labour partners and operational leadership on scheduling practices, collective agreement interpretation, and staffing initiatives.
• Analyze trends related to absenteeism, overtime, staffing utilization, and workforce performance to support informed decision-making.
• Prepare reports, recommendations, presentations, and business planning materials for senior leadership.

Benefits

• Comprehensive health, dental, and vision benefit plan, including psychological health, effective from the start date.
• Automatic enrolment into the OMERS pension plan, where applicable.
• Vacation accrued monthly, starting at three weeks per year, where applicable.
• Three paid personal days and floating holidays.
• Flexible hours supporting wellness and wellbeing.
• Annual performance review and merit increases based on performance, where applicable.
• Tuition reimbursement, where applicable.
• Learning and development resources.
• Supportive leadership and a culture of respect and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree