Supervisor Scheduling

CommonSpirit Health • Chattanooga, TN

23h

About The Position

The Scheduling Supervisor oversees the daily operations of the scheduling team at an assigned office, ensuring efficient patient access and resource utilization. The role involves managing and mentoring scheduling staff, monitoring appointment workflows, resolving complex scheduling issues, and ensuring compliance with policies and customer service standards. The supervisor supports accurate scheduling, patient flow, and team performance, and provides coverage in scheduling areas as needed.

Requirements

• High school graduate or GED.
• Five years of experience in a medical registration or scheduling setting.

Responsibilities

• Oversee all scheduling staff at the assigned office.
• Ensure provider schedules at the assigned office are accurate and complete.
• Track staff productivity in various areas.
• Audit patient care slips.
• Ensure completion of no-show reports and reminder calls for the assigned office.
• Implement internal policies and procedures to ensure efficient department operations.
• Oversee the Order Facilitator, completion of provider and employee tasks, and the hospital scheduling process at the assigned office.
• Cover scheduling areas as needed during peak times, vacations, illnesses, and other absences.
• Manage and mentor scheduling staff, monitor appointment workflows, and resolve complex scheduling issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED