Scheduling Supervisor

SeaWorld•Philadelphia, PA

About The Position

The Scheduling Supervisor oversees the Team Member Management (TMM) and scheduling operation at Sesame Place. The role provides analytical interpretation and reporting of labor utilization to support workforce planning and scheduling, serves as a main point of contact for park leadership on labor system efficiency, and identifies ways to improve schedules generated by the TMM system and reduce manual adjustments. The supervisor works with park leadership, operating departments, Business Analysis, Human Resources, and Training on scheduling, labor efficiency, workforce planning, and labor budgets. Responsibilities include creating weekly department schedules within budget, maintaining schedule configurations and TMM data, reviewing operational data to build line schedules, analyzing labor trends and projections, and recommending process improvements. The role also supports and trains TMM users and labor-management efforts, and coaches, counsels, and trains direct-report Ambassadors. The position pays $21 per hour. Candidates must be at least 18, have a bachelor's degree in business or relevant work experience, and have experience with labor budgets, scheduling, and line schedule management. The role requires proficiency with Microsoft Access and Excel, strong analytical, organizational, administrative, and communication skills, and the ability to work 40 hours per week on a flexible schedule that may include opening, mid-, and closing shifts, nights, weekends, and holidays. Work location flexibility may be needed based on business needs and career development opportunities.

Requirements

Must be at least 18 years of age.
Bachelor’s degree in business or relevant work experience.
Experience with labor budgets, scheduling, and line schedule management.
Proficiency in Microsoft Office Access and Excel, including using the software to build efficient analytical and reporting tools.
Strong organizational and administrative skills, including answering phones and handling email.
Strong verbal and written communication skills.
Ability to write reports, business correspondence, and procedure manuals.
Strong analytical, critical-thinking, and decision-making skills.
Ability to speak effectively before groups of customers or employees.
Ability to prioritize tasks and meet deadlines.
Ability to interact positively with guests and coworkers of all ages, cultural or ethnic backgrounds, languages, and individuals with special needs.
Ability to handle multiple tasks in a fast-paced environment.
Ability to work 40 hours per week.
Ability to be flexible about work locations based on business needs and career development opportunities.
Ability to work a flexible schedule based on business needs, including opening, mid-, and closing shifts, nights, weekends, and holidays.

Responsibilities

Provide clear, accurate analytical interpretation and reporting of labor utilization to support workforce planning and scheduling.
Represent the organization positively, demonstrating energy and commitment to quality.
Serve as a main point of contact for park leadership to improve labor system efficiencies.
Identify solutions to improve schedules created by the Team Member Management (TMM) system and reduce manual adjustments and edits.
Oversee and supervise the TMM and scheduling operation.
Collaborate with park leadership and manage labor efficiency efforts.
Communicate scheduling changes to park leadership weekly.
Assist in creating weekly department area schedules within a set budget.
Create and update schedule configuration profiles.
Gather and review department operating data to create and update line schedules.
Create, analyze, and report on labor-hour trends, staffing patterns, budgets, and projections, and recommend process improvements.
Assist the Business Analysis team and operating departments with workforce planning and labor budgets.
Work directly with Human Resources and Training departments.
Maintain the accuracy of TMM applications, configuration, and data.
Provide support and training for TMM applications and labor management.
Coach, counsel, and train Ambassadors who report to the supervisor.
Perform administrative responsibilities.