Centralized Scheduling Supervisor

St. Francis Medical Center•Cape Girardeau, MO

About The Position

The Centralized Scheduling Supervisor manages daily operations in assigned Revenue Cycle areas, including scheduling and authorization. The role oversees teams supporting operations that run 24 hours a day, 365 days a year, and may require varied hours to meet business needs. The supervisor works independently to solve problems and coordinates with other departments to support smooth workflows and information transitions for scheduling and authorization. The supervisor manages employee evaluations, discipline, interviewing, hiring, and termination, and ensures compliance with CMS, commercial and third-party payer, EMTALA, and The Joint Commission requirements. The role keeps current with computer system changes and enhancements and assists with implementation and optimization. It also provides staff training and development through in-services, seminars, and meetings. More than 50% of the supervisor’s time is spent on leadership functions, with front-line support as needed to meet departmental benchmarks and goals. The supervisor also cross-trains with Registration Supervisors, helps manage denials and work queues, maintains confidential information, and promotes effective interdepartmental relationships and quality customer service. The position supports the mission, vision, values, and philosophy of Saint Francis Healthcare System and performs other duties assigned by the Manager and Director.

Requirements

High school graduate or equivalent required.
A bachelor's degree or a minimum of four years of experience in a healthcare business office, registration, accounting, scheduling, or another healthcare setting.
Experience must be related to a healthcare business office, registration, accounting, scheduling, or another healthcare area.

Nice To Haves

Bachelor's degree in business administration or a healthcare-related field preferred; comparable experience may be considered in lieu of a bachelor's degree.
Experience with CPT, HCPCS, Revenue, and ICD codes and their uses.

Responsibilities

Manage daily operations in assigned Revenue Cycle areas, including scheduling and authorization.
Oversee operational areas that function 24 hours a day, 365 days a year, and work varied hours as needed to meet business needs.
Solve problems independently and coordinate with other departments to facilitate workflows and information transitions.
Complete employee evaluations and manage disciplinary action, interviewing, hiring, and termination.
Ensure compliance with CMS, commercial and third-party payer, EMTALA, and The Joint Commission requirements.
Stay current with computer system changes and enhancements and assist with implementation and optimization.
Train and develop staff through in-services, seminars, and meetings.
Develop and execute productivity and quality reports for staff use and reporting to the Manager.
Help manage denials, productivity, authorization, scheduling, and follow-up work queues to ensure timely completion.
Perform leadership functions for more than 50% of working time and assist front-line team members as needed to meet departmental benchmarks and goals.
Cross-train with Registration Supervisors and assist as needed.
Promote harmonious and efficient intra- and interdepartmental relationships and deliver quality customer service.
Maintain restricted or confidential information from sources within the healthcare system.
Adhere to the mission, vision, values, and philosophy of the departments and Saint Francis Healthcare System.
Perform other duties assigned by the Manager and Director.

Benefits

Medical, prescription, dental, and vision coverage available on the first of the month after hire.
Saint Francis Medical Services Discount.
Earned Time Off based on relevant years of work history, combining vacation, sick, holidays, and personal days.
Retirement benefits with immediate SFHS matching.
Education assistance up to $5,000 per calendar year after one year of service, subject to the stated graduation condition.
Health Advocate benefit support.
Employee Assistance Program.
Flexible Spending Accounts.
Identity Theft Protection.
Pet Insurance.
Earned Wage Access.