Centralized Scheduling Representative

Brightli • Springfield, MO

1d

About The Position

The Centralized Scheduling Representative is a welcoming first point of contact for clients seeking outpatient and psychiatric services. In a fast-paced call center role, the representative assesses client needs, coordinates appointments, and provides compassionate, professional support. The role is part of a collaborative team and uses customer service, communication, and multitasking skills to create a positive client experience.

The position includes responding to routine and crisis-related calls, scheduling first-time appointments, verifying insurance eligibility and referral sources, and completing clerical and administrative work. The representative protects client confidentiality by following HIPAA requirements and may be assigned to support multiple work locations.

Requirements

• High school diploma or GED.
• Excellent oral, written, and interpersonal communication skills and a demonstrated customer service orientation.
• Strong typing and computer skills, including the ability to navigate multiple systems accurately.
• Ability to manage multiple priorities, work effectively with minimal day-to-day instruction, and contribute as a dependable team member.
• Flexibility to support multiple work locations as assigned.
• Current driver’s license, acceptable driving record, reliable transportation, and current auto insurance.
• Successful completion of required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Answer incoming calls, assess client needs, and connect callers with appropriate staff or services in a courteous and professional manner.
• Respond to routine and crisis-related calls with sound judgment, compassion, and appropriate urgency.
• Schedule first-time appointments for Outpatient and Psychiatric Services and maintain an accurate, efficient appointment system.
• Verify client insurance eligibility and referral sources using designated websites and software systems.
• Complete clerical and administrative tasks, including sending appointment letters and reminders, maintaining files and activity logs, generating reports, and entering information into tracking systems.
• Protect client privacy and confidentiality by consistently following HIPAA requirements.
• Collaborate with team members and complete additional responsibilities assigned by the supervisor.

Benefits

• Employee Assistance Program with 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Company-paid mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Advancement opportunities and promotion from within.
• Workplace culture that promotes employee well-being and supports health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED