Centralized Scheduling Representative (Call Center)
About The Position
The Centralized Scheduling Representative is the initial point of contact for customers seeking Outpatient and Psychiatric Services. The role provides professional, compassionate customer service while handling calls, screening service needs, coordinating appointments, and completing related clerical and tracking tasks. Representatives use websites and software systems to verify insurance eligibility and referral sources, and must follow HIPAA guidelines when interacting with customers and coworkers. The position is based in Springfield, Missouri, in the Centralized Scheduling department. The employer describes a supportive workplace culture, comprehensive training, opportunities for advancement, and a full-time employee benefits package.
Requirements
- High school diploma or GED.
- Prior customer service, call center, or medical scheduling experience.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Computer proficiency.
- Ability to work independently and follow directions.
- Excellent typing skills.
- Ability to establish effective relationships by telephone and in person.
- Friendly, customer-focused mindset.
- Ability to multitask and remain composed under pressure.
- Strong attention to detail and accuracy.
- Willingness to learn and adaptability.
Responsibilities
- Answer Referral Office calls and route calls to appropriate staff as needed.
- Screen customer contacts for service needs, including crisis situations, and process calls accordingly.
- Schedule first-time appointments for Outpatient and Psychiatric Services.
- Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region.
- Maintain the appointment system and schedule clients appropriately.
- Perform clerical tasks related to office operations, including sending appointment letters and reminders, filing, preparing reports, maintaining activity logs, entering data, and updating tracking systems promptly.
- Use websites and software systems to verify client insurance eligibility and referral sources.
- Adhere to HIPAA guidelines when interacting with customers and coworkers.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Disability insurance
- Life insurance
- Wellness program
- Telemedicine access, including medical, behavioral health, and dermatology visits
- Employee Assistance Program with counseling, legal assistance, and financial consultation
- 29 days per year of paid time off, including vacation and holiday pay
- Initial and ongoing training
- Professional growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
