Centralized Scheduling Clerk

The University of Kansas Health System•Great Bend, KS

About The Position

The Patient Service Representative Scheduling - GB is responsible for creating a pleasant and seamless patient experience, primarily through patient scheduling. The role involves scheduling appointments, procedures, and ancillary services, as well as supporting patient registration and front-desk activities. The position must perform the technical and professional competencies of the assigned unit or department. Duties may vary by department, and additional responsibilities or projects may be assigned by management.

Requirements

High school graduate.
Must be able to perform the technical competencies of the assigned unit or department.
Must be able to perform the professional, clinical, and/or technical competencies of the assigned unit or department.

Responsibilities

Schedule patient appointments, procedures, and ancillary services using knowledge of appointment types, locations, providers, and specialties.
Register patients before visits and/or upon arrival, including entering demographics, verifying insurance, scanning documents, preparing documentation, updating records, and processing referrals.
Collect copayments and point-of-service paperwork when working in a front-desk role.
Provide patient support for the MyChart EMR System.
Explain facility policies and ensure patients or relatives understand and sign consent and insurance forms at the appropriate time.
Enter clear and accurate documentation on appropriate forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete the MSPQ as required for admission.
Perform check-in/check-out and phone reception as needed.
Perform other duties or projects as assigned by management.