Centralized Scheduling Supervisor

Saint Francis Healthcare System•Cape Girardeau, MO

About The Position

The Centralized Scheduling Supervisor manages daily operations for assigned areas, including Scheduling and Authorization positions within Revenue Cycle. The areas overseen operate 24 hours a day, 365 days a year, and the supervisor may need to work varied hours to meet business needs. The role works independently to solve problems and serves as a liaison with other departments to support smooth workflows and information transitions for Scheduling and Authorization. The supervisor is responsible for employee evaluations, disciplinary actions, interviewing, hiring, and termination. The role ensures compliance with CMS, commercial and third-party payer, EMTALA, and The Joint Commission requirements; stays current on computer system changes and enhancements; and assists with implementation and optimization. It also supports staff training and development through in-services, seminars, and meetings. More than 50% of the supervisor’s time is spent on leadership functions. The supervisor also assists frontline team members as needed to meet departmental benchmarks and goals, and is cross-trained with Registration Supervisors to provide assistance as needed. The role handles restricted or confidential information and performs other duties assigned by the Manager and Director.

Requirements

High school graduate or equivalent required.
Bachelor’s degree or a minimum of four years’ experience in a healthcare business office, registration, accounting, scheduling, or another healthcare setting.
Experience must be related to a healthcare business office, registration, accounting, scheduling, or another healthcare area.

Nice To Haves

Bachelor’s degree in business administration or a healthcare-related field preferred; comparable experience may be considered in lieu of the degree.
Experience with CPT, HCPCS, Revenue, and ICD codes and their uses is a plus.

Responsibilities

Manage daily operations of assigned areas, including Scheduling and Authorization positions within Revenue Cycle.
Work independently to solve problems and coordinate with others outside the department to support smooth workflows and information transitions.
Complete employee evaluations and handle disciplinary actions, interviewing, hiring, and termination.
Ensure compliance with CMS, commercial and third-party payer, EMTALA, and The Joint Commission rules and regulations.
Stay current on computer system changes and enhancements and assist with implementation and optimization.
Provide staff training and development through in-services, seminars, and meetings.
Develop and execute productivity and quality reports for staff use and reporting to the Manager.
Help manage denials, productivity, authorization, scheduling, and follow-up work queues to support timely completion and Revenue Cycle operations.
Perform leadership functions for more than 50% of work time and assist frontline team members as needed to meet departmental benchmarks and goals.
Cross-train with Registration Supervisors and assist as needed.
Promote harmonious and efficient intra- and interdepartmental relationships and provide quality customer service.
Adhere to the Mission, Vision, Values, and Philosophy of the departments and Saint Francis Healthcare System.
Maintain restricted or confidential information from sources within the Healthcare System.
Perform other duties assigned by the Manager and Director.

Benefits

Comprehensive medical, prescription, dental, and vision coverage, available on the first of the month after hire.
Saint Francis Medical Services Discount.
Earned Time Off based on relevant years of work history, combining vacation, sick, holidays, and personal days.
Retirement benefits with immediate matching.
Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation.
Benefit Support through Health Advocate.
Employee Assistance Program.
Flexible Spending Accounts.
Identity Theft Protection.
Pet Insurance.
Earned Wage Access.