Supervisor-Sales Call Center Customer Service
About The Position
The Supervisor-Sales Call Center Customer Service leads a customer care call center team responsible for answering questions and resolving customer issues related to devices, billing, and other matters. The supervisor models first-class customer service while developing employees and ensuring the team has the resources and training needed to resolve issues quickly. The role tracks and manages call volume to support efficiency, monitors employee-customer interactions, mentors the team to improve service quality, and applies company policies, procedures, and guidelines appropriately. This is a remote, work-from-home role with occasional in-person trainings and meetings. The scheduled workweek is 40 hours, and the supervisor must be willing to work evenings, weekends, and holidays.
Requirements
- A bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience, demonstrated through work experience and/or military experience.
- Willingness to work evenings, weekends, and holidays.
Nice To Haves
- A degree.
- Customer service or call center experience, ideally with technical products or services.
- Experience leading a team, preferably in customer service or a call center environment.
Responsibilities
- Lead, motivate, and develop a customer care team to deliver outstanding service.
- Ensure appropriate resources and training are in place so customer issues are resolved quickly.
- Track and handle call volume to support optimal efficiency.
- Monitor employee-customer interactions and mentor the team on service improvements.
- Apply policies, procedures, and guidelines appropriately.
- Set an example for interpersonal skills, work ethic, and judgment.
Benefits
- Medical, dental, and vision benefits.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance.
- AD&D insurance.
- Identity theft protection.
- Pet insurance.
- Group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year.
- Up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
