Call Center Sales Supervisor

OnPoint CX Solutions•Las Vegas, NV

6d•Onsite

About The Position

OnPoint CX Solutions is hiring a hands-on Call Center Sales Supervisor to lead, coach, and develop a team of approximately eight sales agents at its Henderson office. The supervisor works directly with agents on the sales floor, supports calls, provides real-time feedback, and helps the team meet and exceed sales goals. Before taking responsibility for a team, incoming supervisors complete agent training and demonstrate successful sales performance on residential and commercial campaigns. After establishing sales proficiency, they complete supervisor administrative training and work alongside an experienced supervisor before leading their own team. Supervisors remain actively involved in sales, coaching, and helping agents close deals. OnPoint CX Solutions is a growing call center and business process outsourcing company that provides sales, customer care, retention, and support services in the energy industry. The role offers $17.50 per hour with weekly pay, an employer-funded health insurance reimbursement (ICHRA) available after 90 days, performance-based bonuses, structured leadership training, ongoing support, and career advancement opportunities. The position is based on-site in Henderson, Nevada. Open availability is required; schedules may vary based on business needs. The typical schedule is Monday through Friday, 6:00 AM to 2:30 PM.

Requirements

Strong sales experience.
Ability and willingness to demonstrate personal sales performance before assuming team leadership responsibilities.
Strong communication, organization, and problem-solving skills.
Comfort providing real-time feedback and support in a fast-paced environment.
Ability to multitask and manage multiple priorities effectively.
Experience using CRM systems, call center software, and multiple computer applications.
Reliable, accountable, and results-driven mindset.
Open availability; schedules may vary based on business needs.
Ability to work on-site at the Henderson, Nevada location.

Nice To Haves

Previous leadership, floor lead, coaching, or supervisory experience.
Proven ability to motivate, coach, and develop sales talent.

Responsibilities

Lead, coach, and support a team of approximately eight sales agents.
Monitor live and recorded calls and provide real-time coaching.
Assist agents with objection handling, sales strategies, and closing sales.
Hold team members accountable for attendance, productivity, KPIs, and sales goals.
Track daily and weekly team performance metrics.
Identify coaching and training opportunities to improve results.
Communicate team performance updates and recommendations to leadership.
Foster a positive, competitive, and performance-driven team culture.
Support future team growth and development initiatives.
Complete agent training and demonstrate successful personal sales performance before assuming team leadership responsibilities.