Call Center Supervisor
About The Position
Dasher is seeking an experienced, people-focused Call Center Supervisor to lead call center agents supporting Data Incidents, the Safety and Emissions Program, and other call center engagements as directed. The supervisor coaches, develops, and motivates the team while fostering an environment where employees feel supported, valued, and empowered. The role combines team leadership, operational oversight, problem-solving, and client liaison responsibilities to help deliver exceptional service and operational excellence. The position is primarily based in Dasher’s Harrisburg office and is expected to operate primarily onsite to support collaboration, coaching, and leadership. Occasional remote work may be available. Minimal travel may be required, including occasional offsite client meetings.
Requirements
- Associate's or Bachelor's degree in a related field, or an equivalent combination of education and experience.
- At least two years of related professional experience.
- Supervisory or leadership experience.
- Strong verbal and written communication skills.
- Strong analytical, critical-thinking, and problem-solving abilities.
- Strong computer skills, including Microsoft Excel and Word.
- Experience working with databases and reporting tools.
- Exceptional interpersonal skills.
- Ability to build trust and communicate effectively with diverse populations.
- Strong active listening skills.
Nice To Haves
- Previous call center leadership experience.
- Experience managing client relationships.
- Experience developing and delivering employee training.
Responsibilities
- Supervise and support Call Center Agents in their daily work.
- Hire, train, coach, and develop team members.
- Create a positive and engaging work environment and model Dasher’s values.
- Oversee daily call center operations and workflow management.
- Ensure staff meet performance expectations and client requirements.
- Assist with problem resolution and escalation management.
- Review reports and work products for accuracy, quality, completeness, and follow-through.
- Manage internal and client-required reporting.
- Serve as a day-to-day liaison for client relationships.
- Provide regular reporting and updates to leadership.
- Collaborate across departments to identify opportunities for process improvement.
- Participate in ongoing learning and professional development opportunities.
- Identify opportunities to improve quality, efficiency, and employee engagement.
- Assist with calls as needed.
Benefits
- Comprehensive benefits package designed to support employees’ health, well-being, and success.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
