Supervisor-Sales Call Center Customer Service

Verizon • Freehold, NJ

8h • $72,500 - $126,000 • Remote

About The Position

Lead and develop a customer care call center team to provide outstanding service. The team answers questions and resolves customer issues related to devices, billing, and other matters. The supervisor serves as a role model for first-class customer service and supports employees in improving their performance.

This is a remote, work-from-home role with occasional in-person trainings and meetings. The schedule is 40 hours per week, and the role requires willingness to work evenings, weekends, and holidays.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and employees are trained to resolve customer issues quickly.
• Track and manage call volume for optimal efficiency.
• Monitor employee-customer interactions and mentor the team to improve service quality.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision benefits.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Incentives and potential premium pay, such as overtime, shift differential, holiday pay, and allowances.
• Up to 15 days of vacation per year for newly hired employees, with additional vacation as service grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager