Supervisor, Ride Operations | Part-Time | Sesame Place San Diego

SeaWorld•San Diego, CA

10d•Onsite

About The Position

The Supervisor, Ride Operations oversees daily operations in a specified area of the Park Operations department and supervises Assistant Supervisors who oversee a total of 30–60 team members. The role represents SeaWorld Parks & Entertainment with a positive attitude, high energy, and commitment to quality. It supports guest service, team development, administrative operations, labor and expense management, and safety across the park. The supervisor may also assist in other park areas as needed or as directed by the Park Duty Manager.

Requirements

Ability to be trained and certified in all park operations areas.
Strong problem-solving skills and attention to detail.
Excellent communication, multitasking, and group presentation skills.
Ability to adapt to changes in a fast-paced environment.
Strong written and verbal communication skills; ability to read, write, and speak English.
Ability to build relationships through consulting and partnering.
Ability to assist in ride testing by riding all park rides.
Ability to train on and properly use protective gear.
Proficiency in Microsoft Office applications.
Ability to speak in public.
Ability to lift, push, pull, and/or carry up to 50 pounds.
Regular use of hands and fingers; reaching with hands and arms; stooping, kneeling, crouching, or crawling.
Extensive walking and standing throughout the work shift, and ability to climb or ascend heights if needed.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand manipulation tasks, including using tools, a keyboard, and writing.
May be exposed to fumes, dust, odors, and extreme cold or heat temperatures.
Ability to perform cleaning duties, including using cleaning chemicals.
Flexibility in work locations based on business needs and career development opportunities.
Availability for varying shifts or hours based on park hours, including opening and closing shifts, nights, weekends, and holidays.
Five days of unrestricted availability, including at least one weekend day.

Nice To Haves

Experience working with Greenlight and SAP.

Responsibilities

Supervise Assistant Supervisors overseeing 30–60 team members and manage daily operations for a specified Park Operations area.
Model a positive attitude, high energy, and commitment to quality.
Complete area schedules, line grids, and manual attendance logs, and update Kronos based on those logs.
Interview, hire, train, assign, and direct team members; appraise performance; reward and counsel team members; and address complaints and problems.
Coach, develop, encourage, and support ambassadors, addressing their concerns and questions.
Plan and direct work and specific projects, and communicate area goals to team members.
Ensure excellent internal and external guest service, respond professionally and promptly to guest correspondence, and handle or resolve escalated guest complaints and situations.
Provide administrative support and oversee functions including purchasing, department orientations, safety training, and SAP requests.
Serve as the department liaison for EHS and Hiring.
Manage the accuracy of daily, weekly, and monthly reports, and establish procedures and work methods to improve effectiveness and efficiency.
Monitor daily labor against the labor budget and attendance; manage area labor and operating expense budgets; and assist with annual department budget preparation.
Work directly with team members to improve guest service.
Keep the Park Operations Main Office clean and conduct safety inspections.
Assist with park emergencies, including transports within the park and closing pathways.
Track supply inventory and ensure supplies are used efficiently.
Write weekly schedules and investigate team member accidents.
Communicate professionally and effectively with ambassadors, vendors, and guests.
Assist elsewhere in the park as needed or as directed by the Park Duty Manager, including Tolls, Tickets & Reservations, Turnstiles, and Park Quality.
Perform other duties as assigned.