Assistant Supervisor, Entertainment | Part-Time | Sesame Place San Diego

Sea World•San Diego, CA

3d•Onsite

About The Position

The Assistant Supervisor, Entertainment leads daily operations within one or more Entertainment Operations work groups, which may include stage, performance operations, costume characters, audio, video, lighting, and stagehands. The role oversees staff coaching, scheduling, hiring and orientation, training, development, and performance evaluations. It works with show producers and performance operations to maintain show standards, manage area labor and expense budgets, maintain documentation, and uphold safety, cleanliness, confidentiality, and customer-service expectations. The position requires professional communication with Ambassadors, vendors, and guests, a positive and flexible approach in a fast-paced environment, and the ability to work across park locations and areas as needed. Work schedules and locations vary with business needs and may include opening, mid, and closing shifts, nights, weekends, and holidays. The role pays $20.00 per hour.

Requirements

At least 18 years of age.
High school diploma or equivalent.
At least one year of professional or college-level experience in theme park, stage, live audio, film production, or a related area.
Valid state driver’s license and ability to obtain a company driver’s license; ability to meet company driving guidelines.
Proficient knowledge in one or more areas of theater craft, such as dance, performance arts/gymnastics, or stage management, and/or technical theater or live media production, such as audio, video, lighting, or stagehand work.
Strong presentation skills, including the ability to speak clearly and comfortably in front of large groups and in varied environments, including training classes.
Ability to interact positively with guests and coworkers of all ages, different ethnic or cultural backgrounds and/or languages, and individuals with special needs.
Proficient written and verbal communication skills.
Ability to complete assigned projects in a timely and professional manner.
Ability to handle multiple tasks and maintain a positive, flexible attitude in a fast-paced, changing work environment.
Proficient organization and planning skills.
Ability to lift, push, pull, and/or carry up to 50 pounds.
Ability to walk and stand extensively throughout the work shift and climb or ascend heights if needed.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand manipulation tasks, including use of tools, keyboarding, and writing.
Ability to work indoors and outdoors in varying weather, including extreme heat, and tolerate exposure to fumes, dust, odors, and extreme cold or heat.
Ability to perform cleaning duties, including using cleaning chemicals.
Ability to work flexible schedules and hours based on business needs, including opening, mid, and closing shifts, nights, weekends, and holidays.
Flexibility to work at different locations based on business needs and career development opportunities.

Nice To Haves

At least six months of previous experience in a leadership-related role.
One year of theme park-related experience.
Working knowledge of park-related programs such as Kronos, SAP, and Concur.

Responsibilities

Lead daily operations within one or more Entertainment Operations work groups, including stage, performance operations, costume characters, audio, video, lighting, and stagehands.
Coach, mentor, direct, evaluate, and schedule staff.
Lead interviews and orientation for new Ambassadors.
Lead training and development for new and existing Ambassadors.
Write evaluations, assist in Ambassador development, and review annual performance appraisals with Ambassadors.
Work with the show producer and performance operations to maintain show standards.
Maintain area labor and expense budgets.
Produce and maintain accurate documentation.
Maintain a safe work environment and meet safety requirements.
Maintain cleanliness of assigned work areas.
Maintain and respect Ambassador confidentiality and leadership issues.
Provide excellent customer service by responding to guest requirements, expectations, and needs.
Model company training related to guest interactions and animal areas.
Occasionally assist other park locations and areas as needed.
Communicate professionally and effectively with Ambassadors, vendors, and guests.
Perform other duties as assigned.