Supervisor, Ride Operations | Part-Time | Sesame Place San Diego

Sea World•San Diego, CA

9d•Onsite

About The Position

The Supervisor, Ride Operations carries out supervisory responsibilities under organizational policies and applicable laws and enthusiastically represents SeaWorld Parks & Entertainment by maintaining a positive attitude, high energy, and a commitment to quality. The role supervises Assistant Supervisors overseeing a total of 30–60 team members and is responsible for daily operations in a specified area within the Park Operations department. The Supervisor supports guest service, team development, scheduling, attendance tracking, administrative functions, safety, reporting, labor management, and operational budgets. The position may also assist elsewhere in the park as needed, including Tolls, Tickets & Reservations, Turnstiles, and Park Quality. Work schedules vary according to park hours and include opening and closing shifts, nights, weekends, and holidays.

Requirements

Ability to be trained and certified in all park operations areas.
Strong problem-solving skills and attention to detail.
Excellent communication, multitasking, and group presentation skills.
Ability to adapt to changes in a fast-paced environment.
Strong written and verbal communication skills; ability to read, write, and speak English.
Ability to build relationships through consulting and partnering.
Ability to assist with ride testing by riding all park rides.
Ability to train on and properly use protective gear.
Proficiency in Microsoft Office applications.
Ability to speak in public.
Ability to lift, push, pull, and/or carry up to 50 pounds.
Regular use of hands and fingers and ability to reach with hands and arms, stoop, kneel, crouch, or crawl.
Ability to walk and stand extensively throughout the work shift, stand for prolonged periods, and climb or ascend heights if needed.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine-hand manipulation tasks, including using tools, a keyboard, and writing.
May be exposed to fumes, dust, odors, and extreme cold or heat temperatures.
Ability to perform cleaning duties, including using cleaning chemicals.
Flexibility to work at different locations based on business needs and career development opportunities.
Availability for varying shifts and hours based on park hours, including opening and closing shifts, nights, weekends, and holidays.
Five days of unrestricted availability, including at least one weekend day.

Nice To Haves

Experience working with Greenlight and SAP.

Responsibilities

Supervise Assistant Supervisors who oversee 30–60 team members and manage daily operations in a specified Park Operations area.
Model a positive attitude, high energy, and commitment to quality.
Ensure area schedules, line grids, and manual attendance logs are completed, and update Kronos based on those logs.
Interview, hire, and train team members; plan, assign, and direct work; appraise performance; reward and counsel team members; and address complaints and problems.
Coach, develop, and encourage Ambassadors, addressing their concerns and questions.
Plan, assign, and direct work and special projects.
Ensure excellent internal and external guest service and provide timely, professional responses to guest correspondence.
Provide administrative support and oversee functions including purchasing, department orientations, safety training, and SAP requests.
Serve as the department liaison for EHS and Hiring.
Address escalated guest situations and handle guest complaints as needed.
Manage the accuracy of daily, weekly, and monthly reports.
Establish procedures, practices, and work methods to improve work-unit effectiveness and efficiency.
Monitor daily labor in alignment with the labor budget and daily attendance.
Work directly with team members to improve guest services and communicate area goals.
Maintain the cleanliness of the Park Operations Main Office and perform safety inspections.
Assist with park emergencies, including transports within the park and closing pathways.
Manage area labor and operational expense budgets and assist with annual department budget preparation.
Track supply inventory and ensure supplies are used efficiently.
Write weekly schedules and investigate team member accidents.
Communicate professionally and effectively with Ambassadors, vendors, and guests.
Assist in the park as needed or directed by the Park Duty Manager, including in Tolls, Tickets & Reservations, Turnstiles, and Park Quality.
Perform other duties as assigned.