Assistant Supervisor, Entertainment | Part-Time | Sesame Place San Diego

SeaWorld•San Diego, CA

5d•Onsite

About The Position

The Assistant Supervisor, Entertainment leads daily operations in one or more Entertainment Operations work groups, which may include stage, performance operations, costume characters, audio, video, lighting, and stagehands. The role oversees staff coaching, scheduling, hiring and orientation, training, development, and performance evaluations. It works with show producers and performance operations to maintain show standards, manages area labor and expense budgets, and maintains accurate documentation and a safe, clean work environment. The position also supports excellent guest service, models company training related to guest interactions and animal areas, and communicates professionally with ambassadors, vendors, and guests. It may require assisting other park locations or work areas as needed. The work is part-time, with flexible schedules that may include opening, mid, and closing shifts, nights, weekends, and holidays. Work locations may vary based on business needs and career development opportunities.

Requirements

At least 18 years of age.
High school diploma or equivalent.
At least one year of professional or college-level experience in a relevant area such as theme parks, stage, live audio, or film production.
Valid state driver's license and ability to obtain a company driver's license.
Ability to meet company driving guidelines.
Proficient knowledge in one or more areas of theater craft, such as dance, performance arts/gymnastics, or stage management, and/or technical theater or live media production, such as audio, video, lighting, or stagehand work.
Strong presentation skills, including the ability to speak clearly and comfortably before large groups and in different environments, including training classes.
Ability to interact positively with guests and co-workers of all ages, cultural and language backgrounds, and individuals with special needs.
Proficient written and verbal communication skills.
Working knowledge of computer-based resources such as Microsoft Office.
Ability to complete assigned projects in a timely and professional manner.
Ability to handle multiple tasks and maintain a positive, flexible attitude in a fast-paced and changing environment.
Proficient organization and planning skills.
Ability to lift, push, pull, and/or carry up to 50 pounds.
Ability to walk and stand extensively throughout the work shift and climb or ascend heights if needed.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand manipulation tasks, including using tools, keyboards, and writing.
Ability to work indoors and outdoors in varying weather, including extreme heat, and potential exposure to fumes, dust, odors, and temperature extremes.
Ability to perform cleaning duties, including using cleaning chemicals.
Ability to work flexible schedules and hours based on business needs, including opening, mid, and closing shifts, nights, weekends, and holidays.
Flexibility to work at different locations based on business needs and career development opportunities.

Nice To Haves

At least six months of previous experience in a leadership-related role.
One year of theme park-related experience.
Working knowledge of park-related programs such as Kronos, SAP, and Concur.

Responsibilities

Lead daily operations for one or more Entertainment Operations work groups, including stage, performance operations, costume characters, audio, video, lighting, and stagehands.
Coach, mentor, direct, evaluate, and schedule staff.
Lead interviews and orientation for new ambassadors.
Lead training and development for new and existing ambassadors.
Write evaluations and assist with ambassador development.
Review annual performance appraisals with ambassadors.
Work with show producers and performance operations to maintain show standards.
Maintain area labor and expense budgets.
Produce and maintain accurate documentation.
Maintain a safe work environment and follow safety requirements.
Maintain cleanliness of assigned work areas.
Respect and uphold ambassador confidentiality and leadership matters.
Respond to customer requirements, expectations, and needs to ensure excellent customer service.
Model company training related to guest interactions and animal areas.
Occasionally assist other park locations and work areas as needed.
Communicate professionally and effectively with ambassadors, vendors, and guests.
Perform other duties as assigned.