Supervisor, Aquatics | 18+ | Part-Time | Sesame Place San Diego

Sea World•San Diego, CA

3d•Onsite

About The Position

The Supervisor, Aquatics leads the Aquatics team and helps ensure positive, safe, memorable guest experiences at Sesame Place San Diego. The role focuses on exceeding guest expectations, maintaining operational standards, addressing guest concerns, and ensuring team members provide excellent service. The supervisor also oversees staffing and team development, safety and park-policy compliance, labor budgets, water and first-aid send-outs, and area opening and closing procedures. The position requires flexible availability, including nights, weekends, and holidays, and may involve limited pre- and post-season setup and breakdown work.

Requirements

At least 18 years of age.
At least one year of leadership experience or equivalent external experience.
American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards, and Water Park Skills certifications, or the ability to pass all requirements to obtain them.
Maintain an acceptable level of proficiency in park knowledge, water rescue, CPR/AED, and First Aid skills.
Passion for customer service.
Strong multitasking and time-management skills.
Outstanding communication and problem-solving abilities.
Active listening skills and the ability to anticipate guest needs.
Ability to work as part of a team to promote and ensure a safe and secure environment.
Flexibility to perform varied duties.
Responsible conduct and strong attention to safety.
Ability to lift, push, pull, and/or carry up to 50 pounds.
Ability to walk and stand extensively throughout the work shift.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, grasp, and perform fine hand-manipulation tasks such as using tools, a keyboard, or writing.
Ability to perform cleaning duties, including using cleaning chemicals.
Willingness to comply with SEA grooming guidelines and employment standards.
Ability to work indoors and outdoors in varying weather, including extreme heat.
Flexible, consistent availability, including nights, weekends, and holidays, and adherence to the Holiday and Availability agreement.
High school diploma preferred.

Nice To Haves

High school diploma.

Responsibilities

Provide exemplary guest service and ensure operations standards are met.
Resolve guest concerns and investigate recurring issues, recommending corrective actions.
Ensure team members provide a high level of guest courtesy and recognize and reward exceptional service.
Interview and hire leadership team members.
Supervise, train, and counsel team members, team leads, and assistant supervisors.
Enforce and comply with safety procedures, guidelines, and park policies and procedures.
Ensure compliance with Child Labor Laws regarding breaks, lunches, and daily hours worked.
Oversee water and first-aid send-outs.
Monitor and control labor budgets as directed by the Aquatics Manager.
Manage area opening and closing procedures and ensure team members complete tasks promptly.
Assist with pre- and post-season setup and breakdown on a limited basis, including administrative and outdoor work.
Complete required legal, company, and department training within established timelines.
Practice safe work habits, use required personal protective equipment, and report unsafe situations.