Assistant Supervisor, Guest Arrival | 18+ | Part-Time | Sesame Place San Diego

SeaWorld • San Diego, CA

4d

About The Position

The Assistant Supervisor, Guest Arrival helps lead and inspire a team to deliver positive guest experiences and models high service standards. The role supervises, trains, and counsels Ambassadors while also performing the duties being supervised in Guest Arrival areas, including the parking lot, ticketing, turnstiles, and reservation check-in area.

The position supports daily operations by tracking labor, scheduling and managing breaks, overseeing opening and closing procedures, maintaining a clean and safe environment for team members, guests, and animals, and ensuring compliance with relevant regulations and policies. The Assistant Supervisor develops team members through training, feedback, and coaching; maintains a team rotation grid; responds to guest and team-member needs; reports project status to Supervisors and Managers; and ensures adherence to cash-handling procedures.

Requirements

• At least 18 years old.
• Valid state driver’s license.
• Ability to complete CPR/AED training and certification.
• Ability to be certified on all attractions.
• Outstanding communication, public speaking, problem-solving, and interpersonal skills.
• Ability to remain calm and professional during challenging situations.
• Computer proficiency with MS Office.
• Comfort working outdoors, around water, and at heights up to 350 feet.
• Previous cash-handling experience and ability to work with multiple selling systems.
• Ability to train on and use protective gear.
• Flexibility to work varied hours.
• During peak season, availability for at least four unrestricted days, including one weekend day, and holidays.
• During the off season, availability for at least three unrestricted days, including one weekend day, and holidays.

Nice To Haves

• Related bachelor’s degree preferred.
• Previous leadership experience highly desirable.

Responsibilities

• Help lead and inspire the team to deliver positive guest experiences and model high service standards.
• Supervise, train, and counsel Ambassadors in Guest Arrival areas, including the parking lot, ticketing, turnstiles, and reservation check-in.
• Perform the job duties being supervised in Guest Arrival areas.
• Track labor, including daily scheduling and break management.
• Oversee opening and closing procedures.
• Maintain a clean and safe environment for team members, guests, and animals.
• Develop team members through training, feedback, and coaching.
• Ensure compliance with relevant regulations and policies.
• Create and maintain the team rotation grid.
• Respond to guest and team-member needs.
• Report project status to Supervisors and Managers.
• Ensure strict adherence to cash-handling procedures.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, and other park offerings.
• Scholarship opportunities.
• Exclusive employee events and giveaways.
• Fun, fast-paced work environment and great teammates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed