Supervisor, Guest Arrival | 18+ | Part Time | Sesame Place San Diego

Sea World • San Diego, CA

3d • Onsite

About The Position

The Supervisor, Guest Arrival helps oversee park operations and supports a safe, clean environment and exceptional guest service. The role develops Assistant Supervisors, OJTs, and team members through training, feedback, and coaching; ensures compliance with regulations and park policies; and helps manage labor, resources, revenue, and expenses. The Supervisor also assists the Director and Managers with operational projects and resolves conflicts involving guests or team members in accordance with company guidelines and strategic objectives. This is a part-time position at Sesame Place San Diego for applicants age 18 or older.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• At least 1 year of proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training and certification.
• Able and willing to become trained and certified in all areas within the Operations departments.
• Excellent written and verbal communication skills, including comfort speaking in front of large groups of guests and team members.
• Able to multitask and adapt to changes in a fast-paced working environment.
• Working knowledge of Microsoft Office applications.
• Able to stand for long periods; lift 25 pounds; push or pull 50 pounds; work at heights up to 60 feet and around water; and walk in sand.
• Able to assist in ride testing by riding all park rides.
• Available to work varying shifts or hours, which may include days, evenings, and nights.

Nice To Haves

• Two or more years of leadership experience preferred.
• Three years of guest service experience preferred.
• Possession of or pursuit of a bachelor’s degree preferred.
• Valid state driver’s license and ability to obtain a company driver’s license preferred.
• Comfort working at heights of up to 150 feet preferred.

Responsibilities

• Ensure a safe environment for team members, guests, and animals.
• Develop Assistant Supervisors, OJTs, and team members through training, feedback, and coaching.
• Maintain park cleanliness, conduct quality inspections of assigned areas, and follow up on improvement opportunities.
• Ensure compliance with state and federal regulations, park policies, and department procedures.
• Assist in creating and adjusting labor line schedules to maximize resources.
• Maintain resources as needed to complete work assignments.
• Ensure assigned work areas remain within projected financial plans, including revenue and expenses as assigned.
• Assist the Director and Managers with projects to improve park operations.
• Handle conflicts between guests and/or team members, seeking win-win solutions within company guidelines and strategic objectives.
• Ensure team members follow the policies and procedures in the team member handbook.
• Ensure team members provide exceptional guest service.
• Perform other miscellaneous tasks as required.
• Assist in ride testing by riding all park rides.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, and other items.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED