Supervisor, Guest Arrival | 18+ | Part Time | Sesame Place San Diego

SeaWorld • San Diego, CA

4d • Onsite

About The Position

The Supervisor, Guest Arrival helps create a safe, clean, and welcoming environment for guests, team members, and animals at Sesame Place San Diego. The role supports park operations by developing and coaching Assistant Supervisors, OJTs, and team members; monitoring cleanliness and quality; ensuring compliance with regulations and park policies; and helping manage staffing, resources, and assigned financial plans. The supervisor also assists the Director and Managers with operational improvement projects, resolves guest and team-member conflicts, and ensures the team provides exceptional guest service. The position is part-time and pays $19.50 per hour.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• At least 1 year of proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training and certification.
• Willing and able to become trained and certified in all areas within the Operations departments.
• Excellent written and verbal communication skills, including comfort speaking in front of large groups of guests and team members.
• Able to multitask and adapt to changes in a fast-paced work environment.
• Working knowledge of Microsoft Office applications.
• Able to stand for long periods; lift 25 pounds and push or pull 50 pounds; work at heights up to 60 feet; work around water; and walk in sand.
• Available to work varying shifts or hours, which may include days, evenings, and nights.

Nice To Haves

• Two or more years of leadership experience.
• Three years of guest service experience.
• Possession of or pursuit of a bachelor’s degree.
• Valid state driver’s license and ability to obtain a company driver’s license.
• Comfort working at heights of 150 feet.

Responsibilities

• Ensure a safe environment for all team members, guests, and animals.
• Develop Assistant Supervisors, OJTs, and team members through training, feedback, and coaching.
• Maintain park cleanliness, conduct quality inspections of assigned areas, and follow up on improvement opportunities.
• Ensure compliance with state and federal regulations, park policies, and department procedures.
• Assist with creating and adjusting labor schedules to maximize resources.
• Maintain resources needed to complete work assignments.
• Ensure assigned work areas remain within projected financial plans, including assigned revenue and expenses.
• Assist the Director and Managers with projects to improve park operations.
• Resolve conflicts between guests and/or team members by seeking win-win solutions within company guidelines and strategic objectives.
• Ensure team members follow policies and procedures in the team member handbook.
• Ensure team members provide exceptional guest service.
• Perform other miscellaneous tasks as required.
• Assist in ride testing by riding all park rides.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, and other park offerings.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED