Supervisor, Aquatics | 18+ | Part-Time | Sesame Place San Diego

SeaWorld • San Diego, CA

4d • Onsite

About The Position

The Aquatics Supervisor helps deliver positive, safe, and memorable guest experiences while overseeing the Aquatics team. The position is responsible for guest service, team supervision and training, safety and policy compliance, labor-budget oversight, and area opening and closing procedures. The role may also assist with limited pre- and post-season setup and breakdown, including administrative and outdoor work.

Requirements

• At least 18 years of age.
• At least one year of leadership experience or equivalent external experience.
• American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards, and Water Park Skills certifications, or the ability to pass all requirements to obtain them.
• Maintain an acceptable level of proficiency in park knowledge, water rescue, CPR/AED, and first aid skills.
• Passion for customer service.
• Excellent multitasking and time-management skills.
• Outstanding communication and problem-solving abilities.
• Active listening skills and the ability to anticipate guests’ needs.
• Ability to work as part of a team to promote and ensure a safe and secure environment.
• Flexibility to perform varied duties.
• Ability to act responsibly with a high attention to safety.
• Ability to lift, push, pull, and/or carry up to 50 lbs.
• Ability to walk and stand extensively throughout the work shift.
• Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand-manipulation tasks, including using tools, a keyboard, and writing.
• Ability to perform cleaning duties, including using cleaning chemicals.
• Willingness to comply with SEA grooming guidelines and employment standards.
• Ability to work indoors and outdoors in varying weather, including extreme heat.
• Flexible, consistent availability, including nights, weekends, and holidays, and adherence to the Holiday and Availability agreement.
• Practice safe work habits, including using Personal Protection Equipment (PPE) and reporting unsafe situations.
• Ability to complete all legal, company, and department training requirements within established timelines.

Nice To Haves

• High school diploma preferred.

Responsibilities

• Provide exemplary guest service and ensure Operations Standards are met.
• Resolve guest concerns, investigate recurring guest issues, and recommend corrective actions.
• Ensure team members provide a high level of guest courtesy and recognize and reward exceptional service.
• Interview and hire leadership team members.
• Supervise, train, and counsel team members, team leads, and assistant supervisors.
• Enforce and comply with safety procedures, guidelines, and park policies and procedures.
• Ensure compliance with Child Labor Laws regarding breaks, lunches, and daily hours worked.
• Oversee water and first aid send-outs.
• Monitor and control labor budgets as directed by the Aquatics Manager.
• Manage area opening and closing procedures and ensure tasks are completed on time.
• Assist with pre- and post-season setup and breakdown on a limited basis.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, and other items.
• Scholarship opportunities.
• Exclusive employee events and giveaways.
• Fun, fast-paced environment and great teammates.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED