Assistant Supervisor, Guest Arrival | 18+ | Part-Time | Sesame Place San Diego

Sea World • San Diego, CA

3d

About The Position

The Assistant Supervisor, Guest Arrival helps lead and inspire a team to deliver positive guest experiences in Guest Arrival areas, including the parking lot, ticketing, turnstiles, and reservation check-in. The role models and delivers high service standards while fostering a positive atmosphere for guests and team members. It supervises, trains, and counsels Ambassadors and performs the duties being supervised.

The Assistant Supervisor tracks labor, including daily scheduling and break management; oversees opening and closing procedures; helps maintain a clean and safe environment for team members, guests, and animals; develops team members through training, feedback, and coaching; and ensures compliance with relevant regulations and policies. The role creates and maintains team rotation grids, responds to guest and team-member needs, reports project status to Supervisors and Managers, and ensures adherence to cash-handling procedures.

This is a part-time position at Sesame Place San Diego. Compensation is $17.50 per hour. The role requires seasonal availability, including weekend days and holidays, and involves working outdoors, around water, and at heights up to 350 feet.

Requirements

• At least 18 years old.
• During peak season, at least four days of unrestricted availability, including one weekend day, and availability to work holidays.
• During the off season, at least three days of unrestricted availability, including one weekend day, and availability to work holidays.
• Valid state driver’s license.
• Ability to complete CPR/AED training and certification.
• Ability to be certified on all attractions.
• Outstanding communication, public speaking, problem-solving, and interpersonal skills.
• Ability to remain calm and professional during challenging situations.
• Computer proficiency with MS Office.
• Comfortable working outdoors, around water, and at heights up to 350 feet.
• Previous cash-handling experience and ability to work multiple selling systems.
• Ability to train on and use protective gear.
• Flexibility in working varied hours.

Nice To Haves

• Related Bachelor’s degree preferred.
• Previous leadership experience highly desirable.

Responsibilities

• Help lead and inspire a team to deliver great guest experiences.
• Model and perform high standards of service and foster a positive atmosphere.
• Supervise, train, and counsel Ambassadors, and perform the duties being supervised in Guest Arrival areas.
• Track labor, including daily scheduling and break management.
• Oversee opening and closing procedures.
• Maintain a clean and safe environment for team members, guests, and animals.
• Develop team members through training, feedback, and coaching.
• Ensure compliance with relevant regulations and policies.
• Create and maintain the team rotation grid.
• Respond to guest and team-member needs.
• Report project status to Supervisors and Managers.
• Ensure strict adherence to cash-handling procedures.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, and other park items.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed