Supervisor, Retail Store

Holland America/Princess Alaska-Yukon Land Operations•Denali, AK

117d

About The Position

The Retail Store Supervisor helps motivate retail staff to engage guests and find the right souvenirs, supporting memorable vacation experiences. The role oversees daily retail operations, including staffing schedules, cash accountability, inventory, product presentation, sales, and customer service. It also coordinates with other departments, maintains operational records, and helps keep work areas clean and organized. The position may involve monitoring alarms and communicating with guests, employees, security, management, and emergency personnel during urgent or emergent incidents.

Requirements

Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Must be able to lift 50 lbs./23 kg.
Ability to organize and prioritize work and maintain attention to time constraints in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Assist in motivating the sales team and engaging guests.
Develop employee schedules and monitor timecards daily.
Oversee opening and closing of retail venues, including proper cash and credit card transactions and accountability.
Manage inventory and warehouse operations, including receiving, ticketing, and distribution.
Supervise periodic physical inventories and investigate potential count discrepancies.
Generate maximum sales while providing excellent customer service and maintaining a positive work environment.
Communicate and coordinate with multiple departments in a friendly and professional manner.
Maintain records, reports, logs, and files according to company policies, procedures, and guidelines.
Manage product display and presentation, including stocking and replenishing merchandise.
May monitor alarms and communicate with guests, employees, security, management, and emergency personnel during urgent or emergent medical and non-medical incidents on the property.
Keep work areas organized, clean, and sanitized.